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One-way audio in SAP CRM Interaction Center

Nina_Makkonen
Employee
Employee

Symptoms

When an agent answers a call in SAP CRM Interaction Center integrated scenario, there's only one-way audio. If the call is answered from Communication Panel or is an outgoing call, the audio is normal.

 

Solution

We are now working to provide a fix. For fix updates, see messages in this post. Meanwhile the workarounds are either to:

sc_auto_answer.png

  • place a call on hold and resume the call
1 REPLY 1

Nina_Makkonen
Employee
Employee

The issue occurred in the cloud release 24Q1 and has now been fixed. If you continue to have audio issues with your SAP CRM integration, create a support ticket.