The following table will list released hotfixes for Sinch Contact Pro on-premise version FP20. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html .
| Hotfix number |
Affected components |
Description |
| 7.0.20.1 |
OII |
Collection of OII fixes made for previous releases |
| 7.0.20.2 |
ECF Web Server |
Collection of UI corrections |
| 7.0.20.3 |
- |
Hotfix doesn't exist |
| 7.0.20.4 |
CEM |
Correction to address Python vulnerabilities in CEM package
Highly recommended for all customers
|
| 7.0.20.6 |
- |
Hotfix doesn't exist
|
| 7.0.20.7 |
Call Dispatcher, Media Routing Server, and SIP Bridge |
- Audio of third party in a conference was not properly included in the recording.
- SIP glare was not handled correctly, causing problems, such as agents not being able to hang up calls.
- In a complex call scenario where Quality Monitoring Server (QMS) and Multiterminal Desktop (MTD) / Simultaneous Ring Mode (SRM) are in use, hub processing failed in Media Routing Server (MRS) and caused missing RTP streams.
- If the Sinch Contact Pro system used either stereo recording or Quality Monitoring Server (QMS) with separate audio streams configured, and an agent transferred the customer call to another agent, the audio channels of the recording and QMS got switched. This meant that customer’s audio appeared in the agent’s channel and the other way around.
|
| 7.0.20.8 |
RI |
Incorrect value for waiting duration
|
| 7.0.20.9 |
ECF Web Server |
Connection to Agent Server silently lost
|
| 7.0.20.10 |
Integration Interfaces |
If Presence Synchronization Interface (PSI) was enabled in Infrastructure Administrator (IA) but Teams integration was not configured in System Configurator, PSI went to Near failure state for HAC. IA shows this as a yellow exclamation mark.
|
| 7.0.20.11 |
Reporting Database Server |
A subtype for internal action item was missing from reporting, which caused issues with customers' reports.
|
| 7.0.20.12 |
ECF Web Server |
Dashboard failed to send SMS to all recipients.
|
| 7.0.20.13 |
OII |
When Contact Pro is integrated with SAP CRM via the SAPphone interface and a call is answered in CP and disconnected, CP goes to wrap-up but OII ends it immediately. Now OII doesn’t end wrap-up if user is not subscribed to the ICI interface.
|
