Applies to Sinch Contact Pro from version FP19 onwards As SSRS is no longer part of Microsoft SQL Server media, download it from the internet. Add SQL Analysis Services installation with multidimensional option (not tabular one) for installation.Chec...
SymptomsRunning Communication Panel in SAP Service Cloud (C4C) fails: Users are unable to log in to the embedded Communication Panel. SolutionYou need to allow third-party cookies in the browser. Edge:Open Settings > Cookies and site permissions > Ma...
SymptomsInstallation of standard reports fails due to lack of access to WicomTranslator.dll. This is indicated in reporting services installation log. SolutionTo succeed with the installation, grant full control for the WicomTranslator.dll file for t...
SymptomsNotification popup isn't shown when there's an incoming conversation on your Windows workstation. SolutionGo to your browser's notification settings:-Chrome: Settings > Privacy and security > Site settings > Permissions > Notifications-Edge: ...
SymptomsThere's a new feature, memory saver, in Chrome browser version 108. This is enabled by default and can affect Communication Panel use. SolutionWe recommend disabling this feature with Communication Panel.Go to Chrome settings > Performance an...
SymptomsAfter accepting a call, the call isn't connected. SolutionMicrosoft Edge and Google Chrome have introduced settings to improve performance:Sleeping tabs in Edge (https://blogs.windows.com/msedgedev/2022/04/07/sleeping-tabs-edge-100-improvemen...
Symptoms External Agent settings are visible in Communication Panel although the agents don’t use the External Agent service. Solution External Agent settings must be hidden in System Configurator on user, user group, and user role levels. To hide th...
PrerequisitesTo manage callback requests, you need the Statistics Details rights to the queue in which the callback request was created. We recommend that you manage rights via a group. SymptomsThere is a pending callback request you want to remove. ...
If you are updating Sinch Contact Pro on-premise version from FP15 to FP16 (or newer), please contact Sinch Contact Pro customer support to get a conversion tool needed in the upgrade.
SymptomsThe installation of the Operative Database Server fails. Reproducing If you have version FP18 and your SQL Server is 2014 or older, the installation of the Operative Database Server fails. SolutionTo successfully install the Operative Databas...
SymptomsThe installation of the Reporting Database Server fails. Reproducing If you have version FP17 and your SQL Server is 2014 or older, the installation of the Reporting Database Server fails. SolutionTo successfully install the Reporting Databas...