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Forum Posts

Memory saver mode in Chrome

SymptomsThere's a new feature, memory saver, in Chrome browser version 108. This is enabled by default and can affect Communication Panel use. SolutionWe recommend disabling this feature with Communication Panel.Go to Chrome settings > Performance an...

Accepting calls when browser in sleep mode

SymptomsAfter accepting a call, the call isn't connected. SolutionMicrosoft Edge and Google Chrome have introduced settings to improve performance:Sleeping tabs in Edge (

Hiding External Agent settings from Communication Panel

Symptoms External Agent settings are visible in Communication Panel although the agents don’t use the External Agent service. Solution External Agent settings must be hidden in System Configurator on user, user group, and user role levels. To hide th...

Niina_P by Community Manager
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Removing pending callback requests

PrerequisitesTo manage callback requests, you need the Statistics Details rights to the queue in which the callback request was created. We recommend that you manage rights via a group. SymptomsThere is a pending callback request you want to remove. ...

rights_edited.jpg callback_request_filter.jpg phone_number_filter.jpg callback_icon_edited.jpg

Operative Database Server installation failing in version FP18

SymptomsThe installation of the Operative Database Server fails. Reproducing If you have version FP18 and your SQL Server is 2014 or older, the installation of the Operative Database Server fails. SolutionTo successfully install the Operative Databas...

Niina_P by Community Manager
  • 1 replies
  • 1 kudos