Embedded Communication Panel in SAP Service Cloud (C4C)

[Nina_Makkonen]

Symptoms
Running Communication Panel in SAP Service Cloud (C4C) fails: Users are unable to log in to the embedded Communication Panel.

Solution
You need to allow third-party cookies in the browser.

Edge:

1. Open Settings > Cookies and site permissions > Manage and delete cookies and site data.
   Or type edge://settings/content/cookies to the address field and press Enter.
2. Scroll to the Allow section.
3. Click Add.
4. Type the CRM address https://myxxxxxx.crm.ondemand.com/ and select Include third-party cookies on this site.

Chrome:

1. Open Settings > Privacy and security > Cookies and other site data.
   Or type chrome://settings/cookies to the address field and press Enter.
2. Scroll to the Sites that can always use cookies section.
3. Click Add.
4. Type the CRM address https://myxxxxxx.crm.ondemand.com/ and select Including third-party cookies on this site.