Hi, Would it be possible to get more details in LRI API regarding
contacts usage.Like which IVR, Agent, Team, Queue, Campaign etc.
generated those contacts.So that in cases where company has several
business units using the system and they need to di...
Hi community members, With Sinch CC cloud option is it possible to add
custom language to visitor webchat navigation buttons? For example make
"Name" and "Email address" fields and also "Start Chat", "End Chat",
"Save transcript" buttons appear in La...
Hi! I have some questions related to History. The documentation says
"The maximum number of displayed interactions is 500, and the history
can cover from one day to 4 weeks.". If there is a need to find e-mails
older than 4 weeks. What options are th...
Hi Alder, Yes, you are right. This is a workaround to get a rough
estimation, but usually customers tend to split a cent The problem is
what contact is counted and billed and what contact not, because we
cannot see the exact formula behind Sinch's l...
Interesting question for us as well.The previous 2011 release notes
states that there is Sinch SMS support. We haven't yet been able to use
that in production environments yet. So far we have been using Twilio
and some other smaller local SMS operato...