Roman_Errapart
Contributor
since
02-18-2020
12-05-2024
User Statistics
- 16 Posts
- 0 Solutions
- 45 Kudos given
- 6 Kudos received
- Sinch Community
- About Roman_Errapart
06-10-2024
01:46 AM
Hi George, For private clouds or on-premise (as well as for any other cloud GCP etc.) we have the SSO that works with MS Entra as well as OneLogin. It requires no changing of the Contact Pro source code. We also have a solution for user provisioning from AD (Microsoft Entra ID). So if you still need any help, let me know. Br, Roman
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05-15-2024
04:12 AM
More modern and user friendly reporting environment. The users of reporting environment should be managed in SC. The reporting environment must have similar SSO as CP/Dashboard has.
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03-28-2024
03:06 AM
Hi George, Where is your Sinch Contact Pro tenant located? Br, Roman
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09-14-2023
03:50 AM
1 Kudo
With chats we also prefer to use hidden chatbot to perform all kind of routing magic. This is also one way that the documentation which Jukka pointed out recommends. Br, Roman
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10-04-2022
05:11 AM
2 Kudos
iOS and Android apps for CC application is asked by clients very often. Mostly it is required by sales teams who are constantly on the move and use mobile phones as their main tool for communication.
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05-18-2022
06:28 AM
Hi Piotr, In Sinch Contact Pro there is a possibility to set dialing mode to Predictive. But since our customers required the dialer to work a little different way so that it would be more efficient to handle call lists where there were a lot of not working numbers we did our own version of Predictive Dialer. It will deliver more efficiency even with just one agent serving the queue (campaign). We also have the possibility to tweak the dialer settings. Our Predictive Dialer can be uploaded to Sinch Contact Pro tenant via SC customizers and it replaces the standard version of Predictive Dialer in the system. If any of you have similar issues with calling efficiency where there is too few agents or too bad contact list then let us know. We might be able to help in that matter. Best regards, Roman Prominion
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05-18-2022
06:26 AM
In Sinch Contact Pro there is a possibility to set dialing mode to Predictive. But since our customers required the dialer to work a little different way so that it would be more efficient to handle call lists where there were a lot of not working numbers we did our own version of Predictive Dialer. It will deliver more efficiency even with just one agent serving the queue (campaign). We also have the possibility to tweak the dialer settings. Our Predictive Dialer can be uploaded to Sinch Contact Pro tenant via SC customizers and it replaces the standard version of Predictive Dialer in the system. If any of you have similar issues with calling efficiency where there is too few agents or too bad contact list then let us know. We might be able to help in that matter. Best regards, Roman Prominion
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01-14-2022
01:05 AM
Hi Alder, Yes, you are right. This is a workaround to get a rough estimation, but usually customers tend to split a cent 🙂 The problem is what contact is counted and billed and what contact not, because we cannot see the exact formula behind Sinch's license calculation. Roman
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01-11-2022
04:36 AM
Hi, Would it be possible to get more details in LRI API regarding contacts usage. Like which IVR, Agent, Team, Queue, Campaign etc. generated those contacts. So that in cases where company has several business units using the system and they need to divide the costs between each other. br, Roman
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05-31-2021
05:58 AM
Hi community members,
With Sinch CC cloud option is it possible to add custom language to visitor webchat navigation buttons?
For example make "Name" and "Email address" fields and also "Start Chat", "End Chat", "Save transcript" buttons appear in Latvian.
Roman
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Customer Question
04-23-2021
08:16 AM
Of course one way to make the CP click buttons for you is to create your own a Chrome extension 😉
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03-11-2021
11:38 PM
Hi Piotr, Do you mean AMD that making decisions based on call audio? Roman
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02-17-2021
06:38 AM
Interesting question for us as well. The previous 2011 release notes states that there is Sinch SMS support. We haven't yet been able to use that in production environments yet. So far we have been using Twilio and some other smaller local SMS operators. Maybe Sinch CC will have support for Sinch Conversation API or that Sinch SMS already is utilizing Sinch Conversation API?
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02-21-2020
03:18 AM
3 Kudos
Hi!
I have some questions related to History.
The documentation says "The maximum number of displayed interactions is 500, and the history can cover from one day to 4 weeks.". If there is a need to find e-mails older than 4 weeks. What options are there for that?
Is there any way possible to see the Subject of e-mails without opening them in the History view? The same goes for Interactions part in the directory entry.
Thanks!
Roman
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User Activity
01-11-2022
Hi, Would it be possible to get more details in LRI API regarding
contacts usage.Like which IVR, Agent, Team, Queue, Campaign etc.
generated those contacts.So that in cases where company has several
business units using the system and they need to di...
05-31-2021
Hi community members, With Sinch CC cloud option is it possible to add
custom language to visitor webchat navigation buttons? For example make
"Name" and "Email address" fields and also "Start Chat", "End Chat",
"Save transcript" buttons appear in La...
02-21-2020
Hi! I have some questions related to History. The documentation says
"The maximum number of displayed interactions is 500, and the history
can cover from one day to 4 weeks.". If there is a need to find e-mails
older than 4 weeks. What options are th...
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