Hi, In Sinch Documentation about the Online Monitoring app, it
specifically mentions to use Internet Explorer. Is support for Chrome
and other browsers in the roadmap? Most companies are avoiding to use IE
due to security concerns.
Hi, Is there a way to change the system default voicemail greetings for
the whole system in Sinch Contact Centre cloud?In the documentation, the
way presented is to record a new greeting by dialing the voicemail box
number to record a new greeting. N...
Hi, We want to make use of the Callback functionality, but not able to
find configuraiton option within IVR that will satisfy the requirement.
The requirement is to create a callback request with a call time value
of the next queue open time (conside...
Hi, Is there a way to add additional information in Conversation screen
via configuration or by passing data in IVR in Sinch CC Cloud
Communication Panel? This is the screen where the agents accept or
reject the call, or when the call is ongoing. We ...
Hi, We have a use case where everytime agents login to Communication
Panel, they should NOT automatically be Joined (Join Checkbox unticked)
to a specific queue. The current system behaviour is that system
remembers the state of agent's queues in Com...
Thanks Jukka for the information. The identical description that I
mentioned can be found in https://docs.cc.sinch.com/cloud/index.html
where it says: "Instructs agent team leaders in monitoring Communication
Panel agents, queues and service levels i...
Thanks Jukka. What is the roadmap for OM and Supervisor Dashboard? Will
the latter be enhanced more and replace OM in the future? Customer using
cloud version is asking why is there a need for two tools and not just
combine them. Even in the Document...