I’m looking for a filesharing service where our agents can drag and drop
or upload files to generate a URL. It would be good if that service also
had extra security options like password protection and retention time.
By adding this as a third-party ...
This is one of our top request from our contact center operations to
have default reply template based on inbound queue. For outbound they
would like to have a default signature or a hotkey for inserting a
template, e.g., ;;SIGN or Alt+Shift+S Anothe...
Hi Our agents are also getting these issues, and 9 out of 10 times, it's
because the headset is not found or incorrect device is used. It could
happen if they have removed the headset and you get multiple audio
devices with same name, and they have u...