parkerr
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since ‎05-10-2021
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  • 11 Posts
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Hi, Is there a way to change the system default voicemail greetings for the whole system in Sinch Contact Centre cloud?In the documentation, the way presented is to record a new greeting by dialing the voicemail box number to record a new greeting. N...
Hi, We want to make use of the Callback functionality, but not able to find configuraiton option within IVR that will satisfy the requirement. The requirement is to create a callback request with a call time value of the next queue open time (conside...
Hi, Is there a way to add additional information in Conversation screen via configuration or by passing data in IVR in Sinch CC Cloud Communication Panel? This is the screen where the agents accept or reject the call, or when the call is ongoing. We ...
Hi, We have a use case where everytime agents login to Communication Panel, they should NOT automatically be Joined (Join Checkbox unticked) to a specific queue. The current system behaviour is that system remembers the state of agent's queues in Com...
Hi, We have a requirement to attach the voicemail recording to the email notification since managing queue voicemails from voicemail inbox is not easy.Can this be achieved via system configurator? Additionally, a voicemail queue that displays voicema...
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