Hi, Is there a way to change the system default voicemail greetings for
the whole system in Sinch Contact Centre cloud?In the documentation, the
way presented is to record a new greeting by dialing the voicemail box
number to record a new greeting. N...
Hi, We want to make use of the Callback functionality, but not able to
find configuraiton option within IVR that will satisfy the requirement.
The requirement is to create a callback request with a call time value
of the next queue open time (conside...
Hi, Is there a way to add additional information in Conversation screen
via configuration or by passing data in IVR in Sinch CC Cloud
Communication Panel? This is the screen where the agents accept or
reject the call, or when the call is ongoing. We ...
Hi, We have a use case where everytime agents login to Communication
Panel, they should NOT automatically be Joined (Join Checkbox unticked)
to a specific queue. The current system behaviour is that system
remembers the state of agent's queues in Com...
Hi, We have a requirement to attach the voicemail recording to the email
notification since managing queue voicemails from voicemail inbox is not
easy.Can this be achieved via system configurator? Additionally, a
voicemail queue that displays voicema...
Thanks Nina. I did not notice it since it's not editable in our tenant.
I'm using a superuser, however, I'm not able to edit anything inSystem
Configurator> System Services> Voicemail Settings.. Is this one of those
Contact Center Cloud configuration...