Hi Piotr,Unfortunately, CP support for handling queue calls in hunt
group mode remains in our backlog with no current implementation
timeline... As always we try to prioritise based on
community/partner/customer feedback. Please reach out directly to...
Hi Piotr,Fundamentally, Communication Panel's picklist only supports
picking of conversations from queues originating from the email or chat
channels. (Phone support is yet to come..)Therefore phone queues should
be defined to use the 'auto-allocatio...
Hi, In principle the default voicemail .wav file could be changed to
fulfil such a need. Unfortunately, for the current cloud implementation
it would mean any such change would be overwritten upon the quarterly
upgrade. I will create a feature reques...