Hi, Thanks Alder for the replies given! From the SC offering, the
preferred agent preference is only applied after the email conversation
has been replied to by an agent. Should the conversation be created by
our RTI API then it is possible to apply ...
Hi, From the product perspective, the 22Q2 release will provide the
ability to increase the aggressiveness of our queue dialer in predictive
mode. Later we aim to have a dynamic scaling feature should the
predictive increased not match with calls mad...
Hi Alder, Thanks for the descriptive post. Indeed as noted
"/RI/obi/campaigns/{campaignId}/customers/{customerId}" in lacking the
PUT resource. Be assured we have a development task to implement such
OBI resource, although to which release this will ...
