Hi, From the product perspective, the 22Q2 release will provide the
ability to increase the aggressiveness of our queue dialer in predictive
mode. Later we aim to have a dynamic scaling feature should the
predictive increased not match with calls mad...
Hi Alder, Thanks for the descriptive post. Indeed as noted
"/RI/obi/campaigns/{campaignId}/customers/{customerId}" in lacking the
PUT resource. Be assured we have a development task to implement such
OBI resource, although to which release this will ...
Hi Piotr,Unfortunately, CP support for handling queue calls in hunt
group mode remains in our backlog with no current implementation
timeline... As always we try to prioritise based on
community/partner/customer feedback. Please reach out directly to...
Hi Piotr,Fundamentally, Communication Panel's picklist only supports
picking of conversations from queues originating from the email or chat
channels. (Phone support is yet to come..)Therefore phone queues should
be defined to use the 'auto-allocatio...
