Sinch Community

Jukka · ‎08-26-2021

Thanks! Will work on with documentation to make it more clearer!

Paul_Ishmael · ‎07-29-2021

Hi Parker, The voicemail wav file can be changed by submitting a service request. Kind Regards Paul

Jukka · ‎07-21-2021

Thanks Alder! Very good description about the topic and like you said that doesn't apply to cloud. //Jukka

Jukka · ‎07-20-2021

Yes, that is right. The reason being that CAD can be basically in any format (soap, plain text...) and you could imagine what kind of mess it could do for UI. For long run we are planning of course to enhance the CAD visibility within UI, but for now like said it's the Extension Area. //Jukka

Nina_Makkonen · ‎07-15-2021

Hi, Unfortunately there's no way to override saved queues. Kind regards, Nina

Nina_Makkonen · ‎07-11-2021

Ah, I'm sorry I didn't realise that superusers have only the view rights in System Services. So yes, please create a service request. Kind regards, Nina

Niina_P · ‎05-25-2021

Hi, The IVR Development Guide document has been written with the on-premise version in mind, so there are parts that unfortunately don't apply to the cloud version, including CEM logs. We're working on the document and will try to clarify the contents in the next version. Should you come across issues with your IVRs, please contact customer support. Best Regards, Niina

Niina_P · ‎05-20-2021

Hi, Thank you for your question. Contacting Sinch Contact Center customer support is indeed the right way to go for now. It seems you've already been answered so I hope you're able to proceed. The folder mentioned in the System Configurator document is valid only for on-premise customers and is removed from documentation for cloud customers in the upcoming release. Best Regards, Niina

Niina_P · ‎05-10-2021

Hi, I'm afraid there's no solution in sight for this. REST support for IVRs has been discussed but currently we can't promise if and when it would be implemented. Best Regards, Niina

parkerr · 08-17-2021

Hi, In Sinch Documentation about the Online Monitoring app, it specifically mentions to use Internet Explorer. Is support for Chrome and other browsers in the roadmap? Most companies are avoiding to use IE due to security concerns.

parkerr · 07-27-2021

Hi, Is there a way to change the system default voicemail greetings for the whole system in Sinch Contact Pro cloud? In the documentation, the way presented is to record a new greeting by dialing the voicemail box number to record a new greeting. Nor...

parkerr · 07-20-2021

Hi, We want to make use of the Callback functionality, but not able to find configuraiton option within IVR that will satisfy the requirement. The requirement is to create a callback request with a call time value of the next queue open time (conside...

parkerr · 07-18-2021

Hi, Is there a way to add additional information in Conversation screen via configuration or by passing data in IVR in Sinch CC Cloud Communication Panel? This is the screen where the agents accept or reject the call, or when the call is ongoing. We ...

parkerr · 07-14-2021

Hi, We have a use case where everytime agents login to Communication Panel, they should NOT automatically be Joined (Join Checkbox unticked) to a specific queue. The current system behaviour is that system remembers the state of agent's queues in Com...

parkerr · 08-24-2021

Thanks Jukka for the information. The identical description that I mentioned can be found in https://docs.cc.sinch.com/cloud/index.html where it says: "Instructs agent team leaders in monitoring Communication Panel agents, queues and service levels i...

parkerr · 08-22-2021

Thanks Jukka. What is the roadmap for OM and Supervisor Dashboard? Will the latter be enhanced more and replace OM in the future? Customer using cloud version is asking why is there a need for two tools and not just combine them. Even in the Document...

parkerr · 08-22-2021

Yes, feature-wise, OM has a lot more information like being able to see all the events that happened in a call (e.g. BlindTransfer, Forwards, aggregated script result, etc).

parkerr · 08-18-2021

Thanks Alder. I tried Edge IE mode but it is not working so far.There might be different restrictions for the cloud version.

parkerr · 07-28-2021

Hi Paul, While waiting for this feature, can we then request this thru service request to replace the voicemail .wav file and do it every upgrade cycle until the feature is available?

Sinch Community

User Statistics

Re: Online Monitoring for non-IE Browsers

Re: Change default voicemail greetings

Re: Create callback request via IVR with specific call time

Re: Add fields in Conversation screen

Re: Default agent's queues state to "Not Joined" (Join checkbox unticked) every login

Re: Voicemail as attachment to email notification

Re: How to access CEM logs for cloud contact center

Re: Where to download sample Opt-in and Survey IVR?

Re: Trigger HTTP request on completion of Survey IVR

User Activity

Online Monitoring for non-IE Browsers

Change default voicemail greetings

Create callback request via IVR with specific call time

Add fields in Conversation screen

Default agent's queues state to "Not Joined" (Join checkbox unticked) every login

Re: Online Monitoring for non-IE Browsers

Re: Online Monitoring for non-IE Browsers

Re: Online Monitoring for non-IE Browsers

Re: Online Monitoring for non-IE Browsers

Re: Change default voicemail greetings