The Disruption Management document describes the disruption management
feature in Sinch Contact Center and instructs in setting it up. The
document is intended for administrators who configure the feature into
The Sinch Contact Center Task Management Interface (TMI) Guide describes
Task Management Interface (TMI) of the Contact Center software. This
information is directed to systems integrators and third-party software
vendors who wish to create new tasks...
The Sinch Contact Center Online Interaction Interface (OII) Guide
describes the Online Interaction Interface (OII) of the Contact Center
software (known as SAP Business Communications Management (BCM) before
software version 7 SP07). This information...
The System Configurator (SC) Guide instructs administrators
comprehensively in setting up Sinch Contact Center applications and
features. System Configurator is a tool for configuring both on-premise
and cloud versions of the contact center software.