Contact Pro
Enable comprehensive omnichannel customer service experiences
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Forum Posts

New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: Documentation for on-premise customers can be found at:

Niina_P by Employees
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Can Sinch Contact Center record calls?

Yes - Sinch Contact Center provides call recording capability. Users are able to record phone calls at any point during a conversation. Alternatively, recording can be configured centrally for all calls or for specific queues. Learn more about Sinch ...

Which channels does Sinch Contact Center support?

Sinch Contact Center offers support for voice, email, chat, SMS, and messenger channels (including Facebook Messenger, WhatsApp, and Viber). Sinch Contact Center is an omnichannel solution that enables real-time and non-real-time interactions with a ...

Sinch Contact Center Solution Brief

Sinch Contact Center puts a cloud-based con­tact center solution at your fingertips. Running alongside your business apps, or embedded in them, Sinch Contact Center ties all your digital service channels together - across business units or around the...