View the Bring Your Legacy Contact Center Into the Digital Age -
Infographic to explore how cloud-based contact center solutions can
improve omnichannel experiences and deliver superior service across the
enterprise while simplifying complexity, inte...
Yes. The Sinch Contact Center IVR (Interactive Voice Response) has
queue-voicemail capability allowing customers to leave voicemail, for
example, if they are calling outside regular business hours. The next
morning, or whenever agents are available a...
Sinch Contact Center works with any Telco provider. We support both
traditional Telecom providers as well as Internet Telecom providers like
Twilio or Telnyx. Sinch does not currently provision telephone numbers,
although we are happy to discuss this...
Sinch Contact Center supports most commonly used business communication
channels. While other vendors only support a couple channels (for
example, voice and chat), SInch supports all commonly used communication
channels including: Telephony/voice E-m...
Sinch Contact Center supports most commonly-spoken business languages.
The agent-facing user interface is available in: English Chinese
Croatian Czech Danish Dutch Estonian Finnish French German Hungarian
Italian Japanese Norwegian Polish Portuguese ...
The latest release of Sinch Contact Center includes WebRTC-based support
for video chat. It allows website visitors to use video chat (audio +
video + text) when interacting with customer service agents. Learn more
about Sinch Contact Center.
Yes, Contact Center allows you to create canned responses (also known as
reply templates) with predefined texts that can be easily sent in chats,
saving agents from a lot of typing. By the way, reply templates also
work with e-mails to make it quick ...
While some of our competitors brazenly sell their contact-center
software in any country without first securing Telco approval from the
local regulatory authorities, Sinch has taken the more careful approach
of first securing written approval from th...
Sinch Contact Center provides out-of-box integration with most
customer-facing business applications including: SAP Service Cloud (C4C)
SAP CRM SAP S/4HANA for Customer Management. In addition, custom
integration projects have been done with other no...
Once Sinch Contact Center contract is signed, we will immediately begin
provisioning your tenant so that it is available by the contract start
date. This service is included with your subscription; there are no
hidden set-up or activation fees. You, ...
Sinch Contact Center is a new cloud service from Sinch. This new
offering is built on the same code line as SAP Contact Center on-premise
(formerly known as SAP BCM) and includes a modern HTML user interface
that runs in a standard web browser. Sinch...
Sinch Contact Center puts a cloud-based contact center solution at your
fingertips. Running alongside your business apps, or embedded in them,
Contact Center ties all your digital service channels together – across
business units or around the globe ...
Sinch Contact Center cloud service is a fully software-based omnichannel
contact-center solution that enables customer service across
communication channels. The solution supports phone/voice, email,
webchat, SMS, and popular messaging apps. Watch th...
Yes - Sinch Contact Center includes real-time monitoring. The online
monitoring application of Contact Center actually goes beyond what is
normally expected by a monitoring user interface: Adjustments to queues,
skills, and other configurations can b...