Sinch Community

ps. also noticed that you use development documentation page, see dev.docs... Please update your bookmark 😉 ... View more

Hi Sebastian, Currently aiming for end of June and plan is that FP21 is made from 25q3 cloud release. The release plan applies for Sinch customers, SAP release later on this year.    I will update under this thread if there are changes to the plans. In case someone needs early version of show and tell slides, please ping me.    BR, Jukka   ... View more

Symptoms: Users have reported that the "Accept" button does not respond, indicating a connection issue between the client and backend.    Since this issue was identified, the Contact Pro development team has diligently worked on the code, significantly enhancing functionality. New recovery mechanisms have been implemented, resulting in a substantial reduction in reported issues. If you continue to experience this problem, please contact us via a support ticket.   ... View more

Hi Jukka   Thank you for your response.   Please note that the IP addresses I provided were only sample data to facilitate our discussion, not actual IPs - I should have clarified that. I appreciate your concern and acknowledge it, thank you.   I will review the logs for both the Connection Server and Agent Server at the trace level to see if we can identify any issues.   Regards, Lopedius ... View more

Based on testing we did with Alder, the IcedTea-Web doesn't work simply by installing the software. Therefore, the recommendation is to use openwebstart and there are no plans to investigate this further.  BR, Jukka ... View more

Sinch gets my support for improving the RI capability to create new users.  Many of our other IT systems have automated user account creation. My management is asking why we have to create accounts manually for Contact Pro.     Best regards, Lance ... View more

  Dear Customer,   Thank you for reaching out to us. We have received your inquiry via our ticket system and will provide a response shortly.   In order to assist you more effectively, could you please specify the source of the information? If the data is available in the Contact Pro directory, consider utilizing RESTful interfaces to synchronize different data pools. For further details, you can refer to the Contact Pro Documentation. Contact Pro Documentation (sinch.com)   Best regards, Jukka ... View more

Wow, that is exactly what I was after. Thank you so much.   Kind regards, Alder ... View more

Hi Sanjay,  This gets easily confusing, but let me try to explain. FP (feature pack) release refers always to on-premise package which is released once per year and xxQx refers to a cloud release which has four release per yer.  For example 24q1 tells that the package was relased Q1/2024. Release timelines are available at Contact Pro Documentation (sinch.com) -> Release Schedule   Contact Pro development is cloud 1st approach and on-premise is based on cloud package. In short most of the features develop for cloud comes for on-premise later. Now FP19 is technically from 22q4 base and FP20 will be based on 24q1. This means that FP20 will get feature and corrections from following cloud releases: 23q1, 23q2, 23q3 & 24q1 (formerly 23q4).     Also a comment about FP20 timeline: we are middle of testing FP20 package and working to get the package ready for release. Current estimation is end of March or early April, this applies for Sinch customers.  Br, Jukka ... View more

Hi All,  I would like to share additional information on this topic.    A call offering scenario exists where the pop out Communication Panel is not able to accept calls and so automatically rejects the offering.   This occurs when the user initiates the popout Communication Panel while a call is being offered - until SIP is registered the agent is not able to answer the call from the popout. RCA is that pop out Communication Panel has not loaded phone capabilities yet and is in process of loading the capabilities.    There are two workarounds for the issue: 1. Set agent status to not ready before initializing the popout 2. Sign agent out from call queues before initializing the popout    BR, Jukka ... View more

Hi Piotr, Your wish to have prompt for outbound calls is now added to feature request. In this case we likely start with inbound scenarios, but I see that outbound is also needed.  Timeline wise I'm not seeing this as the 1st priority for coming releases as we have other more urgent needs waiting, but priorities are subject to change and I will try to find development slot.  BR, Jukka ... View more

Hi Aldets,  yes, the documentation is made for cloud, but in this case applies to onpremise as well.  The changes I referred to are indeed planned for cloud 23q3 & 23q4, which would mean that they are available for onprem in next feature pack release. Plan with feature packs is to release once per year and timing is around Q2.  Flows is actually a deprecated product from Sinch and will be moved under open source license.  It enables IVR type of approach for social channels. We will remove mention to Flows in 23q3 update round.  Currently we have published the best practice only for cloud, but we will see if we do the same for onpremise.  BR, Jukka ... View more

Also FYI for this audience: it's again time when we need to change SAP UI5 version. Please see details from following community post: Important information about the SAP UI5 version - Sinch Community - 12258 ... View more