Edwin_Wortel
Occasional Contributor
since
01-09-2024
05-12-2025
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- 5 Posts
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- About Edwin_Wortel
05-12-2025
06:08 AM
Hi, In System Configurator (Cloud) I am trying to build a directory to match incoming (prefix) phone numbers with a SalesArea, for routing purposes, later in an IVR. But first I need to have the template correct. I am following these steps: https://docs.dev.cc.sinch.com/onpremise/fp19/system-configurator/en/oxy_ex-1/common/sej1615834132796.html but granting accessrights to users does not provide access to this template. Why? Using it to make routing decisions is the next step...
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03-11-2025
07:59 AM
Hi Shahzad, I asked internally some coders and they came up with this working solution: First I collect input in a variable {Cust_ID} then I use the Action node with a code action. I assign as argument a new variable CustID with value of Cust_ID. Then I was given this code: let ID = args.CustID ChatlayerResponseBuilder() .addSessionVariable("Cust_ID2", ID.replace(/\D/g, '')) .send(); Result was variable Cust_ID2 was populated with the stripped digits from Variable Cust_ID. In a message node I output the value of variable Cust_ID2 with <speak> So your customer number is: <break time="1s"/> <say-as interpret-as="characters">{Cust_ID2}</say-as> </speak> for the user to confirm with yes or no before proceeding. This is a working solution, but when you have better ideas, I'd love to hear them. Thanks! Edwin.
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03-06-2025
05:14 AM
Hi Community, For a voicebot in Chatlayer I need to strip characters from an input, when asked e.g. a customer number. When the input is "Yes, my number is 123456" I only want to capture the 123456. I tried with a regex in an collect input block and store the value in a variable, but that does not work. Secondly I tried to use the initial input variable and use the Action Block with a Code action to code a ResponseBuilder as described in https://docs.chatlayer.ai/integrateandcode/code-action Here I am trying to use the initial variable, use a regex to clean up the input and store the output it in a second variable. This would then be digits only. Has anyone solved this or has any other way of cleaning an input? Thanks!
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03-06-2025
04:37 AM
Hi Jukka, First, thanks for the valuable information! The feature, follow the customer -Or what the official name is- is what I am looking for basically. What I mean with 'browses away' is, when a customer has a chat open, and chat's with a service representative, and the customer opens a link on the site where the chat is configured, a new (sub)site opens, in the same domain. Will the chat then still be active? What settings need further need to be made? (Cookie) Thanks!
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03-05-2025
06:04 AM
Hi Community, For a customer I was asked if it was possible to have the Contact Pro Live chat in an Iframe, so that when browsed away, the chat will be maintained. If yes, how does that work?
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User Activity
05-12-2025
Hi, In System Configurator (Cloud) I am trying to build a directory to
match incoming (prefix) phone numbers with a SalesArea, for routing
purposes, later in an IVR.But first I need to have the template
correct.I am following these
steps:https://docs...
03-06-2025
Hi Community,For a voicebot in Chatlayer I need to strip characters from
an input, when asked e.g. a customer number. When the input is "Yes, my
number is 123456" I only want to capture the 123456. I tried with a
regex in an collect input block and s...
03-05-2025
Hi Community,For a customer I was asked if it was possible to have the
Contact Pro Live chat in an Iframe, so that when browsed away, the chat
will be maintained. If yes, how does that work?
