Sinch Community

Hey,  Following answers applies now for on-premise installations.  Currently there is no option to define system to delete voicemails automatically, but it's a topic we are aiming to improve in near future for cloud and will come eventually for on-premise. Also can confirm that there is no rest interface available for the function.  With on-premise setup you could setup an solution that deletes voicemail when user replies with keyword "del" or "delete", but the solution is based on oldish virtual SMTP service and if you are already integrated to office 365 email service, then that is not an option. So, only way is via database and for guidance I ask you to create ticket as we don't want to reveal database structure publicly in community. BR, Jukka ... View more

Thank you so much Jukka. I will take it up with our Service partner from here.  Have a great day!   Edwin ... View more

Hello,    Deleting configuration does not delete data from reporting database. Reporting has own dimension tables to hold dimension data like queue, and agent. Reporting database has own settings for how many years reporting fact data is kept (contact your admin to change this). Even that case dimension data like queue information is not deleted, only fact data (contact, agent queue statistics.)    BR, Jukka ... View more

We will definitely consider your proposal. It won't make to current releases, but we will see what happens with FP20.  //Jukka ... View more

Error in SMS Server log, problem started after 15/06/2023: ERROR_WINHTTP_CANNOT_CONNECT Reason: there was an update made to Conversation API that changed the allowed ciphers. Please find a list of supported ciphers below: Preferred TLSv1.3 128 bits TLS_AES_128_GCM_SHA256 Curve 25519 DHE 253 Accepted TLSv1.3 256 bits TLS_AES_256_GCM_SHA384 Curve 25519 DHE 253 Accepted TLSv1.3 256 bits TLS_CHACHA20_POLY1305_SHA256 Curve 25519 DHE 253 Preferred TLSv1.2 256 bits ECDHE-RSA-CHACHA20-POLY1305 Curve 25519 DHE 253 Accepted TLSv1.2 128 bits ECDHE-RSA-AES128-GCM-SHA256 Curve 25519 DHE 253 Accepted TLSv1.2 256 bits ECDHE-RSA-AES256-GCM-SHA384 Curve 25519 DHE 253   ... View more

Hi All,  Support for Sinch Chat came in FP19 release as per FP19 What's new document. This article was incorrectly referring to FP18 as well. We are sorry for the inconvenience. BR, Jukka  ... View more

Thanks for your great help Jukka ... View more

It's SIP only. Development don't have any experience of Cisco webrtc features.  ... View more

Doing these kind of things directly in the database is something that I actively try to avoid, but it is an idea indeed. Multiselect I've seen in the cloud release. It has it's benefits but overall won't satisfy the absence of the Delete button. We still have some ideas how to solve it or provide some sort of workaround, but the customer service is consistant that they need it. Well they need to start understanding with new UI's you win some, you loose some 🙂  Thanks for the ideas. ... View more

Q: Can I go directly to Java 17?  A: There is no technical limitation to start using Java 17. Anyhow, we haven't tested Java 17 yet and we are aiming to test it for 23q2 release. Therefore we cannot guarantee functionality of all features and in case of issues we may ask you to downgrade Java release to Java 11.  For on-premise we will only recommend Java 11. ... View more

Hi,  Currently we are aiming for February 13th.  Br, Jukka ... View more

Yes, Agent Guidance (previously Supervisor) functionality for Communication Panel were introduced on FP18 and it is not available in older releases. What comes to CDT supervising, there is no changes.  Release note for Agent Guidance can be found here: Agent Guidance (sinch.com) There you can find list of supported features.    BR, Jukka ... View more