Contact Pro Live Chat

[Edwin_Wortel]

Hi Community,
For a customer I was asked if it was possible to have the Contact Pro Live chat in an Iframe, so that when browsed away, the chat will be maintained. 
If yes, how does that work?

[Jukka]

Hi Edwin, 

welcome to Contact Pro community! 

I don't recall if others customers have asked the Iframe question in the past. Therefore, before answering I would like to test it by my self. If any Contact Pro partner has answer to this, please post it here. 

Technically, the chat client has already feature to follow the customer, for example if you open other tab or browse in company website. This is feature is utilizing cookies. But what do you mean exactly "when browsed away"?

Br,
Jukka

[Edwin_Wortel]

Hi Jukka, 

First, thanks for the valuable information! 

The feature, follow the customer -Or what the official name is- is what I am looking for basically.

What I mean with 'browses away' is, when a customer has a chat open, and chat's with a service representative, and the customer opens a link on the site where the chat is configured, a new (sub)site opens, in the same domain.

Will the chat then still be active?
What settings need further need to be made? (Cookie)

Thanks!

[Jukka · Accepted solution]

I checked the background here and Contact Pro webchat is an application that run on iframe already and manages the customer session with cookie. This means that in the case you mentioned customer will continue chatting within the same chat session and agent. 

This is out-of-the-box feature for Contact Pro webchat and all you need to do is to ensure that chat is configured for the website. 

BR,
Jukka