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Thanks Jukka, Alder for replying and answers. Now it is clear what to refer to To sum up: One MRS dedicated only to call recording can handle 400 simultaneous recordings. But if resources on the machine are strong this limit may be higher. Isn't it that after reaching 400 the system will stop recording?   BR, Sebastian ... View more

Hi, So pls tell me the information from training IA guide about MRS limits are not true?   " Performance limits of SAP Contact Center components.   MRS - 800 prompts OR 1000 call encryptions OR 800 call recordings (NOTE that short calls create more load than long calls). Use different MRS instances for different service types. "   This is a fairy tale?   BR, Sebastian ... View more