Yes, Agent Guidance (previously Supervisor) functionality for
Communication Panel were introduced on FP18 and it is not available in
older releases. What comes to CDT supervising, there is no changes.
Release note for Agent Guidance can be found here...
Hi Alder, yes, the preferred agent you refer to is only for emails. Goes
so many years to history that I cannot remember reasons for this, but
overall, the preferred agent has built in feature only for emails. Can
of course to be made for calls with ...
Hi Alder, Thanks for feedback. This part of documentation is quite new
and as there is 3rd party involved things might change without our
knowledge. So, all feedback very welcome. One thing that we today
noticed is that our documentation is missing i...
