John_Burton
Retired
since
01-24-2020
11-07-2022
User Statistics
- 31 Posts
- 1 Solutions
- 12 Kudos given
- 35 Kudos received
- Sinch Community
- About John_Burton
09-08-2022
12:09 PM
1 Kudo
Here's a summarized recap of the key new features and improvements we are planning to deliver for Sinch Contact Pro cloud service with our upcoming Q3, 2022 release.
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Announcements
09-01-2022
10:47 AM
1 Kudo
Hello Sinch Contact Pro customers and system integration (SI) partners. As we move forward toward the end of 2022 and the Holiday Season, we wanted to check with you -- our valuable customers and implementation partners -- to see which new product features and capabilities are on your Christmas wish list for 2023?
Does your organization have a need to run Sinch Contact Pro on mobile devices such as tablets to enable non-traditional contact center users (perhaps retail store employees) to respond to customer chats, SMS, or WhatsApp messages from a mobile device?
Are you looking for advanced AI capabilities to help increase agent efficiency and provide a better customer experience -- such as auto-proposing relevant email and chat reply templates?
Are you using other BI tools than SAP Business Objects and/or SAP Analytics Cloud (SAC) such as PowerBI or Tableau and want to view your Sinch Contact Pro reporting in these other tools?
Would you like integration with Microsoft Teams in order to more easily transfers customer conversations from the contact center to back-office professionals?
Do you have other wish list items that you'd love to see added to Sinch Contact Pro?
Let us know!
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Announcements
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FAQ
07-08-2022
07:17 PM
2 Kudos
Hi Alder,
Looks like we are hopefully planning FP19 release to customer is on 18.10.2022.
Regards, John
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06-27-2022
01:27 PM
1 Kudo
Hello Alder,
I think it's still the case, that as Markku mentioned in a reply to a similar question from you last year, that we while we provide four quarterly releases for the Cloud, we consolidate those into 2 bi-yearly releases for on-prem. I will check with my colleagues to see when FP19 is planned for on-prem and get back to you.
Best regards,
John
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06-15-2022
09:06 PM
2 Kudos
Here's a summarized recap of the key new features and improvements delivered for Sinch Contact Pro cloud service in Q2, 2022.
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- cloud
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Announcements
04-08-2022
10:06 AM
1 Kudo
Here's a summarized recap of the key new features and improvements delivered for Sinch Contact Pro cloud service in Q1, 2022.
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Announcements
01-13-2022
11:25 AM
Hi TW,
Ah, I see. Well, I apologize but I'm not really familiar with the on-premise version of the product, so I would suggest that perhaps you log a support ticket? Sorry that I could not be of more help.
Best regards,
John
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01-11-2022
07:41 AM
Hello,
Actually, there's no difference between on-prem and Cloud for the process I show in the video of configuring the widget in the Communication Panel. Of course, behind the scenes, if you are an on-prem customer using Communication Panel (this does not work for CDT of course) you need to host the Extension Area iFrame somewhere -- either in your own data center or on our Sinch web server. But this is really outside the scope of the video which focuses on the configuration of the widget itself.
Warm regards,
John
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12-20-2021
06:07 AM
1 Kudo
Just in time for the holidays... Learn how to use Sinch Contact Pro to imbed a communication widget on your website, allowing your customers to reach you via their preferred communication channels.
Be sure to check out the other videos on our Sinch Contact Pro YouTube channel.
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12-16-2021
12:03 PM
One of the more commonly asked questions we receive is whether Sinch Contact Pro is also available on-premise. The answer is "YES!!". Sinch Contact Pro is available in both a SaaS-based Cloud service or as a traditional on-premise deployment.
While most customers prefer our flagship Cloud offering, there are still customers who -- for one reason or another -- require an on-premise solution. For example, in certain geographies where it is difficult for companies to leverage Cloud solutions due to government regulations, infrastructure concerns, data privacy issues and other restrictions, organizations can still take advantage of on-premise installations. Similarly, some companies may have a preference for OP-EX rather than CAP-EX business models, which make traditional on-premise licensing and asset depreciation more advantageous.
Sinch is happy to support all customers -- whether you prefer a pure Cloud solution, an on-premise installation, or even a hybrid approach where most of your organization runs in the Cloud while certain sub-sections of the company leverage an on-premise deployment.
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FAQ
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On-Premise
12-10-2021
08:21 AM
Hi Piotr,
My understanding is that this issue has been fixed one of our recent releases. Can you kindly check that the issue is resolved on your side now? Thanks!
John
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11-24-2021
08:30 AM
We were able to deliver this requested feature in the 21Q3 release for Sinch Contact Pro cloud service as shown below:
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11-23-2021
08:40 AM
1 Kudo
Please view the attached presentations to see what's new in the 21Q3 (Q3 2021) and 21Q4 (Q4 2021) releases for Sinch Contact Pro cloud service.
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Announcements
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Cloud
06-11-2021
04:43 PM
3 Kudos
Please view the attached presentation to see what's new in the June 2021 (21Q2) release for Sinch Contact Pro.
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Announcements
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Cloud
12-17-2020
12:46 PM
Hello Светоч,
While most of our API documentation is available here, as you probably noticed, we currently are not publishing the documentation for our chat bot API. This documentation is currently not available to do some recent changes, as well as some feedback we received from system integrators. If you are a chat bot vendor who is interested in integrating with Sinch Contact Center (formerly SAP Contact Center) please feel free to email me directly at john.burton@sinch.com and I will be happy to put you in touch with someone from our DevOps team who can assist you with the integration. This is currently the best approach. Thank you.
Warm regards,
John
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User Activity
Here's a summarized recap of the key new features and improvements we
are planning to deliver for Sinch Contact Pro cloud service with our
upcoming Q3, 2022 release.
Hello Sinch Contact Pro customers and system integration (SI) partners.
As we move forward toward the end of 2022 and the Holiday Season, we
wanted to check with you -- our valuable customers and implementation
partners -- to see which new product fe...
Here's a summarized recap of the key new features and improvements
delivered for Sinch Contact Pro cloud service in Q2, 2022.
Here's a summarized recap of the key new features and improvements
delivered for Sinch Contact Pro cloud service in Q1, 2022.
Just in time for the holidays... Learn how to use Sinch Contact Pro to
imbed a communication widget on your website, allowing your customers to
reach you via their preferred communication channels. Be sure to check
out the other videos on our Sinch C...
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