Sinch Contact Center works with any Telco provider. We support both
traditional Telecom providers as well as Internet Telecom providers like
Twilio or Telnyx. Sinch does not currently provision telephone numbers,
although we are happy to discuss this...
Sinch Contact Center supports most commonly used business communication
channels. While other vendors only support a couple channels (for
example, voice and chat), SInch supports all commonly used communication
channels including: Telephony/voice E-m...
Sinch Contact Center supports most commonly-spoken business languages.
The agent-facing user interface is available in: English Chinese
Croatian Czech Danish Dutch Estonian Finnish French German Hungarian
Italian Japanese Norwegian Polish Portuguese ...
Sinch Contact Center cloud service is a subscription service with
usage-based pricing billed in blocks of 1,000 interactions (known as
“records”). For example, an inbound phone call is considered one record.
An inbound email is one record; a reply em...
Hello Светоч, While most of our API documentation is available here, as
you probably noticed, we currently are not publishing the documentation
for our chat bot API. This documentation is currently not available to
do some recent changes, as well as ...
The Sinch Contact Center Communication Panel user interface can be
embedded in SAP C4C Live Activity view, supporting the following
features: Automatic customer identification and screen pop of customer
details Automatic retrieval of customer history...
Yes, Sinch Contact Center has an open chatbot API that allows any
chatbot vendor to integrate with Contact Center. Currently four
different chatbot vendors consume our API, including: SAP Conversational
AI (formerly Recast.AI) Ultimate.AI Artificial ...