Johnnie_W
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since ‎07-05-2019
‎07-28-2022

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Sinch recommends handling faxes in Sinch Contact Pro as e-mail attachments. We suggest using a third-party fax service capable of receiving faxes and creating e-mails with faxes attached. These e-mails are then routed to agents via queues in Contact ...
Yes. The Sinch Contact Pro IVR (Interactive Voice Response) has queue-voicemail capability allowing customers to leave voicemail, for example, if they are calling outside regular business hours. The next morning, or whenever agents are available agai...
Communication Panel in Sinch Contact Pro makes it possible for agents to transfer chats to another agent or to a queue, if needed. An internal directory displays who is currently available so agents can make the best choice. While on an active chat, ...
Sinch Contact Pro provides video chat in the Communication Panel using the native Web RTC functionality built into your web browser. There is no need to install any software, extensions or browser add-ons. It works out of the box, allowing website vi...
Yes, Contact Pro allows you to create reply templates (also known as "canned responses" or "snippets") with predefined texts that can be easily sent in chats (including live Web chat, SMS, and messaging apps), saving agents from a lot of typing. By t...