Sinch recommends handling faxes in Sinch Contact Center as e-mail
attachments. We suggest using a third-party fax service capable of
receiving faxes and creating e-mails with faxes attached. These e-mails
are then routed to agents via queues in Conta...
Yes. The Sinch Contact Center IVR (Interactive Voice Response) has
queue-voicemail capability allowing customers to leave voicemail, for
example, if they are calling outside regular business hours. The next
morning, or whenever agents are available a...
Communication Panel in Sinch Contact Center makes it possible for agents
to transfer chats to another agent or to a queue, if needed. An internal
directory displays who is currently available so agents can make the
best choice. While on an active cha...
The latest release of Sinch Contact Center includes WebRTC-based support
for video chat. It allows website visitors to use video chat (audio +
video + text) when interacting with customer service agents. Learn more
about Sinch Contact Center.
Yes, Contact Center allows you to create canned responses (also known as
reply templates) with predefined texts that can be easily sent in chats,
saving agents from a lot of typing. By the way, reply templates also
work with e-mails to make it quick ...
Sinch Contact Center includes a Supervisor Dashboard, which is a
web-based standalone application designed for contact center team
leaders and supervisors. It shows what is going on right now in the
contact center, and what happened since the start o...
Sinch Contact Center comes with web chat out-of-the box. No additional
services need to be consumed or licensed for web chat to work. In
addition to providing web chat support in Communication Panel, Contact
Center makes it really easy to embed a vis...
Hi Roman, Thanks for your questions. I have provided answers in blue
below: Q1. The documentation says "The maximum number of displayed
interactions is 500, and the history can cover from one day to 4 weeks."
If there is a need to find e-mails older ...