since ‎07-05-2019

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Sinch recommends handling faxes in Sinch Contact Center as e-mail attachments. We suggest using a third-party fax service capable of receiving faxes and creating e-mails with faxes attached. These e-mails are then routed to agents via queues in Conta...
Yes. The Sinch Contact Center IVR (Interactive Voice Response) has queue-voicemail capability allowing customers to leave voicemail, for example, if they are calling outside regular business hours. The next morning, or whenever agents are available a...
Communication Panel in Sinch Contact Center makes it possible for agents to transfer chats to another agent or to a queue, if needed. An internal directory displays who is currently available so agents can make the best choice. While on an active cha...
The latest release of Sinch Contact Center includes WebRTC-based support for video chat. It allows website visitors to use video chat (audio + video + text) when interacting with customer service agents. Learn more about Sinch Contact Center.
Yes, Contact Center allows you to create canned responses (also known as reply templates) with predefined texts that can be easily sent in chats, saving agents from a lot of typing. By the way, reply templates also work with e-mails to make it quick ...