Niina_P
Community Manager
Community Manager
since ‎11-16-2020
‎10-22-2025

User Statistics

  • 64 Posts
  • 3 Solutions
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  • 9 Kudos received

User Activity

As part of our ongoing service improvements to support our customers, we will migrate our Contact Pro customer portal to a new cloud platform on October 24, 2025, starting at 11:00 am UTC. This impacts the customer portal currently available at https...
We're thrilled to let you know that our new Contact Pro mobile app has now reached the General availability stage and is released in the Apple App Store. It's available for both iPhone and iPad. The app is designed to help you handle chat communicati...
Some limitations in the HTML support of the new email editor introduced in versions 25Q3 (cloud) and FP21 (on-premise) have come to light. Please follow these guidelines in your reply template configurations: Do not use elements. Do not use deprecat...
Symptoms You may come across different kinds of audio issues in Communication Panel (for example, the first call of the day being muted). Solution Check the following settings on the user’s workstation. Disable Windows power-saving settings New Windo...
In version 25Q1, CALL_ID (known as Group ID in Dashboard) and CallGUID (known as Conversation ID in Dashboard) have been swapped in the EDI framework. Please check your EDI configurations used for calls. If you're using these IDs in your call-related...