If you add channels to your Conversation API app after you have already
integrated it with Sinch Contact, the channels will not be added to
Sinch Contact automatically. To add a channel to Sinch Contact: Log in
to the Sinch Customer Dashboard. From t...
To edit your Conversation API app integration: Log in to the Sinch
Customer Dashboard. From the left-side menu, select Contact and
Configuration: In the Conversation API Apps section, click on the app
name shown as a blue link:The app integration det...
When you integrate your Conversation API app to Sinch Contact, channels
configured for the app will automatically be added. You will only need
to add channels to Sinch Contact if you have removed them or added new
channels to your Conversation API ap...
Categories are used to optimize the operation of your team. You can
assign each category to an incoming channel and select the skills
required to handle conversations coming from that channel. All incoming
conversations are assigned to a category and...
Skills are used for allocating conversations to agents with the
necessary competence. If no skills are defined, incoming conversations
will be allocated to any available agent. Read more about skill
matching. To use skill requirements for conversatio...
Hello Pradeep! I'm glad you liked the article. Also related to your
question: hang tight, there's more on the way! We're working on
getting a bunch more articles out and they'll also touch on the topics
you're asking about. In short, each category ...
Hi, The IVR Development Guide document has been written with the
on-premise version in mind, so there are parts that unfortunately don't
apply to the cloud version, including CEM logs. We're working on the
document and will try to clarify the content...
Hi, Thank you for your question. Contacting Sinch Contact Center
customer support is indeed the right way to go for now. It seems you've
already been answered so I hope you're able to proceed. The folder
mentioned in the System Configurator document ...