Niina_P
Community Manager
Community Manager
since ‎11-16-2020
‎12-07-2023

User Statistics

  • 57 Posts
  • 3 Solutions
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  • 9 Kudos received

User Activity

Integrating Communication Panel with your web application is now easier than ever before. Instructions on using the Communication Panel Control (CPC) library for the integration are available on the Sinch Contact Pro documentation site: Instructions ...
Symptoms Launching CDT or Online Monitoring with HTTPS causes crash on Windows Server 2022. Reason Sinch Contact Pro webclient module does not support HTTP/2 which is enabled by default in IIS 10 (Windows Server 2022). Solution Disable HTTP/2 for HTT...
WhatsApp message templates allow businesses to use pre-created and approved templates to send structured messages to customers who have agreed to receive notifications. To start a conversation with a customer on WhatsApp, you need to first send a tem...
Symptoms An agent isn't automatically set as Not Ready although they haven't accepted allocated conversations from a queue. Prerequisites You must have rights to modify the specific queue and the user settings template. Solution You need to define th...
Symptoms A conversation is offered to an agent for a too long or short time in Communication Panel. Prerequisites You must have rights to modify the specific queue or channel. Solution You need to change the time on either the channel or queue level....