Preparations for third-party cookie deprecation

[Niina_P]

Major browsers like Google Chrome, Safari, and Firefox are phasing out third-party cookies to prevent user tracking across multiple websites. For more information, see for example https://developers.google.com/privacy-sandbox/3pcd.

The deprecation affects especially customers who use Communication Panel embedded within a host application, like SAP Service Cloud for Customer (C4C) or Salesforce.

As a short-term measure, Sinch Contact Pro is participating in Google’s third-party deprecation trial from 24q2 cloud release onwards. On-premise will include the same in an FP20 hotfix.

The long-term plan is for 24q4 cloud release to migrate Contact Pro away from third-party cookie dependencies. The same update is planned for on-premise customers in a hotfix. Follow the Contact Pro community page for updates.

[Niina_P]

As Google has rolled back the third-party cookie phase-out, our preparations have been put on hold for all browsers.

Customers who use Communication Panel in embedded mode don’t need to do anything.

If Google decides to re-initiate the third party cookie phase-out project at a later stage, we are ready with a solution.