Sinch Community

Hi Samantha, Yes, that is by design. The data agent can provide via input text box is typically in such a form that reporting cannot benefit of it and therefore it's not available.  BR, Jukka ... View more

Hi Sebastian,  The feature is on our roadmap and has no date yet.  Br, Jukka ... View more

Hi Dawood, yes, that is good point. So, the recommendation if you wish to try CDT on FP21 is - to fetch client workstation components from FP20  - or enable automatic client components installation as that it still part of the package Br, Jukka ... View more

FP21 is now uploaded to the download site and what's new available at  What's new in FP21 (7.0.21.0) release ... View more

Hi Guys,  I can confirm what Alder said. There is indeed a delay if you wish to trigger call out from server side via outbound campaigns. This due to technical processes behind the scenes.  Br, Jukka ... View more

ps. also noticed that you use development documentation page, see dev.docs... Please update your bookmark 😉 ... View more

Symptoms: Users have reported that the "Accept" button does not respond, indicating a connection issue between the client and backend.    Since this issue was identified, the Contact Pro development team has diligently worked on the code, significantly enhancing functionality. New recovery mechanisms have been implemented, resulting in a substantial reduction in reported issues. If you continue to experience this problem, please contact us via a support ticket.   ... View more

Hi Jukka   Thank you for your response.   Please note that the IP addresses I provided were only sample data to facilitate our discussion, not actual IPs - I should have clarified that. I appreciate your concern and acknowledge it, thank you.   I will review the logs for both the Connection Server and Agent Server at the trace level to see if we can identify any issues.   Regards, Lopedius ... View more

Based on testing we did with Alder, the IcedTea-Web doesn't work simply by installing the software. Therefore, the recommendation is to use openwebstart and there are no plans to investigate this further.  BR, Jukka ... View more

Sinch gets my support for improving the RI capability to create new users.  Many of our other IT systems have automated user account creation. My management is asking why we have to create accounts manually for Contact Pro.     Best regards, Lance ... View more

  Dear Customer,   Thank you for reaching out to us. We have received your inquiry via our ticket system and will provide a response shortly.   In order to assist you more effectively, could you please specify the source of the information? If the data is available in the Contact Pro directory, consider utilizing RESTful interfaces to synchronize different data pools. For further details, you can refer to the Contact Pro Documentation. Contact Pro Documentation (sinch.com)   Best regards, Jukka ... View more