Which CRM and/or ticketing systems does Sinch Contact Pro integrate with?

[John_Burton]

The Sinch Contact Pro Communication Panel provides out-of-box integration with many customer-facing business applications including:

• Salesforce
• ServiceNow
• SAP Service Cloud (C4C)
• SAP CRM
• SAP S/4HANA for Customer Management
• SAP SuccessFactors Employee Central

In addition, custom integration projects have been done with other CRM and ticketing tools (e.g., Microsoft Dynamics CRM and Zendesk) on a project basis by our various systems integrators.

Learn more about Sinch Contact Pro.

[Mienjouzee]

I came across this older discussion and wanted to add that the custom integration option can be a real lifesaver if you’re using a less common CRM. I’m curious if anyone here has tried connecting a homegrown system or something outside the usual Salesforce/ServiceNow stack. Would love to hear how smooth the setup was and what approach you took.

[Jukka]

Hello,

There is no simple answer how easy it's to integrate Contact Pro to other CRM systems. To form any short of answer, the most important information is requirements. Do you wish to identify customer, create tickets or perhaps start collecting conversation history to your CRM. As you can imagine, the word integration doesn't specify what is needed and many of us can understand it differently. To continue, we should gather clear understanding what kind of APIs the CRM system offers. 

If we talk in general level, Contact Pro has different kind of possibilities to enable an integration. 

- Event Driven Integration enables feeding data to CRM in different phases. 
- Event Driven Integration also enables fetching data from CRM, for example match number to name. 

- Communication Panel Extension Area enables many scenarios, for example launching CRM page or fetching data from CRM system. 

I know our partner ecosystem has developed integrations to some CRMs, but I don't have a list available for you. Partners are free to comment below if they wish to advertise their expertise. 

I think in general best approach to have comments from Contact Pro team is to open a ticket and telling what kind of cases you have in mind. This way you will reach development and our experts to comment. 

BR,
Jukka