Sinch Community

Oh... my.. god. How did I miss that. That is exactly what I was looking for. Thank you so much. Also, the idea, that it would show a little addition to the icon that there are additional e-mails in queue from the same customer, would be an awesome feature. Again, thank you.   Kind regards, Alder ... View more

Hi Dawood, Thanks for your reply. This is actually a create idea to find all open or inQueue e-mails from the customer with Communication Panels extension area. I'll look into it, thanks.   Kind regards, Alder ... View more

Yes, you are correct. I didn't scroll down enough :).   Alder  ... View more

Hi Thomas,   If I'm reading it correctly then FP18 does support SQL Server 2019: https://docs.cc.sinch.com/onpremise/fp18/installation-guide/en/txq1617201038392.html   Kind regards, Alder ... View more

Hi,   I would suggest using RMI. I think that this gives enough information per contact to divide costs between departments.   Kind regards, Alder ... View more

Hi, Yeah, we already found the misconfiguration in the SBC. Turned out that a value set in the WebUI didn't implement. We had to set the correct value in the AdminPage. After that it worked like you described. Kind regards, Alder ... View more

Thanks Jukka, I was just wondering if this kind of behaviour is intentional. I'll go make a ticket then. Thanks again.   Kind regards, Alder ... View more

I'm not saying that it's a fairy tale. I was referring to the help documentation not the training guide. As Jukka stated, it all depends on the configuration and hardware. If you are experiencing heavy load then you can allways add additiononal MRS modules. For example one plays prompts for Agents, one plays prompts for Customers and one handles the call recordings.   Alder ... View more

Hi,   If You are referring to the MRS variables in IA, then the documentation states the following: Maximum Number of Simultaneous Prompts = 800 Maximum Number of Simultaneous Recordings = 400 So my logic is telling me that you can play up to 800 prompts simulatneously but you can record up to 400 calls with one single MRS. You can always add more MRS modules to your installation to distribute the laod.   Kind regards, Alder ... View more

Hi,   Well, it's not an ideal solution but You can already do several things with OBI and some other older functionality. Take note, since we use on-premis version, I'm talking about the functionality that can be found there. Campaigns can be imported automatically. Yes, You can basicly fully automate one single type of campaigns but atleast it's something. With two or more types You'd need to change the settings via System Configurator. We have several departments that do campaigns. We have optimized to use such CallResults and Templates that can be used by everyone. One thing that a Supervisor needs to do, is to give access to the right User Group or sometimes add a script to be used or something else. This kind of setup is done in a few minutes. If the campaign is imported you can change the status, add customers, delete customers.  This is the guide to use automatic import for campaigns if You didn't know about it: https://docs.cc.sinch.com/onpremise/fp17/system-configurator/en/ljf1617094466801.html  Overall I agree that more methods would add the possibility to integrate with external applications. Or build your own apps/scripts. Poking around in the database is a no-go for me 🙂 .   Kind regards, Alder ... View more