Sinch Community

Based on testing we did with Alder, the IcedTea-Web doesn't work simply by installing the software. Therefore, the recommendation is to use openwebstart and there are no plans to investigate this further.  BR, Jukka ... View more

That is some excellent news. Unfortunetly we are the ones who use On-Premise. So looking at the previous Cloud functionality inclusion in On-Prem one could deduct that perhaps the first release might even be in FP21? And with even more functionality in FP22? Overall, looking forward to it.   Alder ... View more

Sinch gets my support for improving the RI capability to create new users.  Many of our other IT systems have automated user account creation. My management is asking why we have to create accounts manually for Contact Pro.     Best regards, Lance ... View more

Wow, that is exactly what I was after. Thank you so much.   Kind regards, Alder ... View more

I believe the question is, if it is somehow possible to make a POST SOAP request from the IVR, because atleast the documentation shows that a GET is possible soap:identifier[0].get('field','Not found').: Sinch Documentation  As far as I know, SOAP requests usually are POST, because it uses XML message which is quite complex to be included in the GET query string. Doesn't matter if you retrieve or add data from/to the service. Alder ... View more

Hi Aldets,  yes, the documentation is made for cloud, but in this case applies to onpremise as well.  The changes I referred to are indeed planned for cloud 23q3 & 23q4, which would mean that they are available for onprem in next feature pack release. Plan with feature packs is to release once per year and timing is around Q2.  Flows is actually a deprecated product from Sinch and will be moved under open source license.  It enables IVR type of approach for social channels. We will remove mention to Flows in 23q3 update round.  Currently we have published the best practice only for cloud, but we will see if we do the same for onpremise.  BR, Jukka ... View more

Hi Robert,  Sinch Chat (earlier called also as Native channel) is a channel via Conversation API and therefore Conversation API documentation can be used here:  Cloud: Sinch Chat OnPrem: Sinch Chat   BR, Jukka ... View more

We will definitely consider your proposal. It won't make to current releases, but we will see what happens with FP20.  //Jukka ... View more

Hi All,  Support for Sinch Chat came in FP19 release as per FP19 What's new document. This article was incorrectly referring to FP18 as well. We are sorry for the inconvenience. BR, Jukka  ... View more

Thanks, That's what I was after! Thanks. I'll try it out. ... View more

Doing these kind of things directly in the database is something that I actively try to avoid, but it is an idea indeed. Multiselect I've seen in the cloud release. It has it's benefits but overall won't satisfy the absence of the Delete button. We still have some ideas how to solve it or provide some sort of workaround, but the customer service is consistant that they need it. Well they need to start understanding with new UI's you win some, you loose some 🙂  Thanks for the ideas. ... View more

Hi Alder,  yes, the preferred agent you refer to is only for emails. Goes so many years to history that I cannot remember reasons for this, but overall, the preferred agent has built in feature only for emails. Can of course to be made for calls with the customizer you refer to.    If the customizer has worked fine before and not with later versions (FP17 or newer), then the reason is likely Python version upgrade we had to do. I would suggest creating ticket and ask if support has faced such an issue, if not then they can consult developer.  Br, Jukka  ... View more

Hi Tobias,  I will try to get this into 23q1 basket. For tracking purposes there is now feature request with ID CC365FR-582. BR, Jukka ... View more

Hi Jukka, thanks for your reply. Managed to get it working. Well atleast what we managed to get to work :). And yes, I'm talking from the On-Premise perspective. For External Outgoing Mail Server we needed to insert the following information: "IP address or Name of Mail Server" - the Office365 Tenant ID, like the manual sayed. Doesn't matter if it's just the ID or the long URL that contains the ID, both work. "Authentication Type" - OAuth Service "Server User" - The registered Applications (client) ID "Password" - Secret that is needed to create for the registered Application.   PS: We are using the External Python VU. I took it into use the time it became available. It's just that great :).   Kind regards, Alder ... View more