Greetings all, I was wondering if anyone has come up with a solution to
delete e-mails with Communication Panel? Currently the only way to
delete an e-mail with built-in functionality is with e-mails that an
agent creates on their own. With inbound e...
Hi, Got a question just to clarify a thing or two regarding Preferred
Agent: Does the "requiredAgent" subdirectory in the GET response become
visible only with e-mail contacts? If it finds an agent. Do I understand
correctly that the Preferred Agent ...
Hi, I got a question regarding the setup, because the manual is quite
abit confusing. The manual itself is
confusing parts are: "IP Address ...
Hi all, I'm just looking for ideas where I could look further.The thing
is that for some reason all the Website VU's for every installation
won't come up on a secondary node. Everything works just peachy on node
1, but whenever I move the Website VU ...
Hi, I'd like to ask, if anyone has some pointers on how to handle the
situation where a customer sends more then one e-mail to the same
contact center queue and where the first e-mail hasn't been answered
yet. For example, customer sends an e-mail an...
All is good and nice, but doesn't the documentation refer to Cloud
version? I know that Cloud and On-Prem are alot alike, but there are
functionalities that work in Cloud but On-Prem has never heared of
that.Also the 23q3/23q4 updates refer to Cloud....
Well, the preferred agent information needs to come from somewhere. For
calls it is the same way, only difference that there is an IVR inbetween
that does all the magic. Although, if a customer is calling for the
first time ever then the IVR does not...
Hi,Are you talking about the first conversation that is arriving into
contact center?If no, then preferred agent settings can be found in the
documentations. Configurable via channel or queue. This is only for
e-mails. I have not come across a prefer...
Hi Jukka, Thanks for pointing that out.I've seen that readme.txt and I'd
say that most of the variables are self-explanatory. But why not put the
descriptions in the readme.txt in the first place (with a sentence or
two)? I'd guess that not many woul...
Hi,I think the documentations should also be changed. For FP19
On-Premise and Cloud the documentation suggests to use
@shinchchat.sinchconversation.com. For me atleast it was the reason why
I contacted support and was told to use @nativechannel... in...