Sinch Community

Hi, Like dhlashwe said, the keyword is "datetime" and using that in an IF block. For example: You create a variable that checks the current time: currentTime = datetime.datetime.now().strftime('%H:%M') This will return a string in 24H format. In the IF block you check the current time and place a goto element that will forward it to the right Menu. IF: "12:00" <= currentTime < "13:00" - goto Menu1 (Lunch time) ELSEIF "09:00" <= currentTime < "12:00" or "13:00 <= currentTime < "17:00" - goto Menu2 (Regular working time) ELSE  - goto ServiceClosedBlock You don't have to use the datetime string format. You can use the datetime object and make comparisons with that. Also the order isn't important. You just need to make the checks correctly. But I would also recommend using schedules with a dummy queue. With that it's hard to go wrong or make major mistakes in the IVR (Queue Query: Checking Service Availability). It's easier to mess up in the IVR if you make date/time comparisons there.   Kind regards, Alder ... View more

Doing these kind of things directly in the database is something that I actively try to avoid, but it is an idea indeed. Multiselect I've seen in the cloud release. It has it's benefits but overall won't satisfy the absence of the Delete button. We still have some ideas how to solve it or provide some sort of workaround, but the customer service is consistant that they need it. Well they need to start understanding with new UI's you win some, you loose some 🙂  Thanks for the ideas. ... View more

Hi Jukka, Thanks for Your explanation. I, personally, totally agree and understand why the "Delete" button is not there anymore. Sadly, for customer service, old habits die hard and they are asking for it 🙂 . I've also made a feature request, but won't be dissapointed, if it won't be taken into work. Nevertheless, coming up with my own hack is difficult, but am slowly getting there. I've also considered and proposed to use either script or Internal notes. I even proposed to send the e-mails into another dummy queue where a custom script would make regular deletions. Too many clicks and too confusing for them 🙂 . The "custom extension" part, could You elaborate on that abit more? What I've currently managed to achieve, is that an Agent accepts the e-mail. In the Extension Area there is an extension with two choices: Mark for deletion Leave alone Mark for deletion - changes a variable in the javascript to <true>. Now agents selects "Mark as Handled". The script checks the variable and the tasks status value. If it's right for it, it waits 3.5sec and sends a DELETE request to RTI. The 3.5sec wait is at the moment the safest time to wait. With that the wrap-up also triggers correctly. Leave alone - just marks the variable as <false> and nothing special happens from there. What I just found from the API documentation that in the ../RI/rti/tasks/{taskId} there is a "key" called values. And it looks like additional data can be added there.   Kind regards, Alder   ... View more

Hi Jukka, thanks for your reply. Managed to get it working. Well atleast what we managed to get to work :). And yes, I'm talking from the On-Premise perspective. For External Outgoing Mail Server we needed to insert the following information: "IP address or Name of Mail Server" - the Office365 Tenant ID, like the manual sayed. Doesn't matter if it's just the ID or the long URL that contains the ID, both work. "Authentication Type" - OAuth Service "Server User" - The registered Applications (client) ID "Password" - Secret that is needed to create for the registered Application.   PS: We are using the External Python VU. I took it into use the time it became available. It's just that great :).   Kind regards, Alder ... View more

Great news, thank You very much. Alder ... View more

Superb, thank You very much.   Kind regards, Alder ... View more

Hi, Greate features, love them all. Now the big question 🙂 . When can one expect to see these awesome enchancments in the On-Premise version? Kind regards, Alder ... View more

Hi,   Good news, one of your suggestion helped me out. I went straight for the IIS kill. Removed it as role from the virtual machine. Restarted it and then added it back. Did Upgrade all Software for the Website VU on secondary node and now everything is peachy. Thanks for the info.   Alder ... View more

Hi Jukka,   I've made a ticket last week - SCC-3482. The GARP is a bit confusing for me and raises some questions. I think I haven't used it in ages. And it's strange that it should be used now. The issue just appeared out of the blue. I can't say for sure when it all happened.   Alder ... View more

Ok, that truly sounds odd. Could you share what version are you running? Our installations are FP17 and FP18 (hotfixes applied). I can remove and add instance without a problem. Once I move the Website VU to second instance, it fails. I think the problematic software is WebClient. We have one installation with minimum amount of software and under HAC it can be observed that WebClient fails, but Email Sender is atleast trying, since it produces some lines to the logs.   Alder ... View more