Hi all, I'm just looking for ideas where I could look further.The thing
is that for some reason all the Website VU's for every installation
won't come up on a secondary node. Everything works just peachy on node
1, but whenever I move the Website VU ...
Hi, I'd like to ask, if anyone has some pointers on how to handle the
situation where a customer sends more then one e-mail to the same
contact center queue and where the first e-mail hasn't been answered
yet. For example, customer sends an e-mail an...
Greetings, Could anyone please advise, what kind of access rights to I
need to give to a user that can successfully log in to this URL -
https://ECF_VU/AdhocPromptUI/index.html Even my admin account with alot
of rights is unable access this page. Aft...
Hi, I'd like to know if this is intentional. The thing is, if you have a
task with an attachment with the status "Handled" and use DELETE method
on that task, it changes the file name in the key "path" of the
attachment. At first it is the ID of the ...
Hi, Good news, one of your suggestion helped me out. I went straight for
the IIS kill. Removed it as role from the virtual machine. Restarted it
and then added it back. Did Upgrade all Software for the Website VU on
secondary node and now everything ...
Hi Jukka, I've made a ticket last week - SCC-3482.The GARP is a bit
confusing for me and raises some questions. I think I haven't used it in
ages. And it's strange that it should be used now. The issue just
appeared out of the blue. I can't say for s...
Ok, that truly sounds odd. Could you share what version are you running?
Our installations are FP17 and FP18 (hotfixes applied).I can remove and
add instance without a problem. Once I move the Website VU to second
instance, it fails. I think the prob...
Oh... my.. god.How did I miss that. That is exactly what I was looking
for. Thank you so much.Also, the idea, that it would show a little
addition to the icon that there are additional e-mails in queue from the
same customer, would be an awesome feat...
Hi Dawood,Thanks for your reply. This is actually a create idea to find
all open or inQueue e-mails from the customer with Communication Panels
extension area. I'll look into it, thanks. Kind regards,Alder