Default reply template in email

[Piotr_Comtrust]

Hi Guys,

has anyone idea how to define default reply template in outgoing email messages? We have a real case when agents use simple template with email signeture only but for every outgoing email they must assign the template manually. How to assig it automatically? I'm talking about Communication Panel.

BR, Piotr

[Nina_Makkonen]

Hi Piotr,

Thank you for your question. The feature you are referring to is not supported in Communication Panel and therefore agents add the signature manually.

Kind regards,
Nina

[Roman_Errapart]

Of course one way to make the CP click buttons for you is to create your own a Chrome extension 😉

[tobiasz]

This is one of our top request from our contact center operations to have default reply template based on inbound queue. For outbound they would like to have a default signature or a hotkey for inserting a template, e.g., 

;;SIGN or Alt+Shift+S

Another solution would be to add "Favourite templates" so you can add e.g. signatures or most used templates for that specific agent. 

[Jukka · Accepted solution]

Hi All, 

This feature is now available in 22q1 cloud release. Ping me if you need more information about the topic. For on-prem the feature will come with FP19 later on this year. 

BR,
Jukka

[navkhann]

Any tentative date/month for FP19 release?

[Jukka]

Hi, 
Currently we are aiming for February 13th. 

Br,
Jukka