since ‎02-18-2020

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Hi, Would it be possible to get more details in LRI API regarding contacts usage.Like which IVR, Agent, Team, Queue, Campaign etc. generated those contacts.So that in cases where company has several business units using the system and they need to di...
Hi community members, With Sinch CC cloud option is it possible to add custom language to visitor webchat navigation buttons? For example make "Name" and "Email address" fields and also "Start Chat", "End Chat", "Save transcript" buttons appear in La...
Hi! I have some questions related to History. The documentation says "The maximum number of displayed interactions is 500, and the history can cover from one day to 4 weeks.". If there is a need to find e-mails older than 4 weeks. What options are th...