Suggested actions use built in functionality of their device to support actions outside of the message. Suggested Actions include dialling a number, sharing or viewing location or url and creating a calendar event.
When a user taps a Suggested action button information is posted back to Sinch for to enable customers to understand actions taken by users.
The text in a suggested action button can be up to 25 characters long.
Does tapping on a Suggested Action button turn a message into a conversation?
No, tapping on a Suggested Action button does not create a conversation. A conversation is only created when a customer sends a message back to the brand by typing in a message or tapping a Suggested Reply button.
What are Suggested Reply Buttons?
Suggested replies make it easy for a user to reply to a message without typing. When they tap the button, a message is sent back to business.
The text in a suggested reply button can be up to 25 characters long.
How many suggestion buttons can I send at once?
Up to 11 actions can be sent at one time. When the next message is sent the list of actions will disappear.
For more information on RCS, visit the Sinch RCS product page.
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ASPs or CSP can partner with Sinch as resellers of RCS messaging. Each brand the reseller works with will need to have their own RCS agent.
To register an RCS Agent, the ASP/reseller needs to provide the brand’s information to Sinch so that the agent can be registered. Additional tools including the Dashboard and Provisioning APIs are being developed to better support them.
In some when an agent is submitted for verification Sinch will be visible to the brand as the aggregator.
For more information reach out to your Sinch Account Manager or contact Sinch.
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Yes, a chatbot using AI or NLP can be used in RCS.
For more information on chatbot builder products, visit the Sinch Chatlayer page. For more information on RCS, visit the Sinch RCS product page.
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Yes you can segment and personalize RCS messages or part of an RCS message can be personalized by CRM platforms and integrated data sources.
For more information on RCS, visit the Sinch RCS product page.
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A mobile user’s location is not passed automatically to the business.
A business can ask for a consumer's location using the Request Location action. The mobile phone user must tap the button (chip) and then share their location, it is not sent automatically.
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Currently businesses need to start RCS conversations. Consumers can reply to messages previously sent to reengage the business or can provide opt-in by texting into a short code/long code or providing their number and consent to a brand.
Google has started trialing some additional ways for consumers to initiate conversations.
For more information on Sinch RCS, visit the RCS product page.
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Both Google and Apple have agreed to follow the industry approved RCS Universal Profile specs. In some cases, Google has added support for features, like encryption, that are not included in Universal Profile. As features are added to the Universal Profile Apple will support them as well.
However, it is likely that the look and feel of some features will be different on Apple and Android devices.
For more information on Sinch RCS, visit the RCS product page.
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RBM supports a wide variety of use cases from simple text-based experiences to rich marketing messages and advanced conversational experiences to support e-commerce, customer support and more.
Check out our RCS success stories.
Google also has some great examples on their site.
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Opt-in is required before a business can send RCS messages to a customer. If opt-on has been collected for SMS, it is also applicable to the same program if it is switched to RCS. No additional consent or updates are required.
Note: Google requires that Opt-in and Opt-out are supported for all RCS agents, even if local carriers and regulations do not.
For more information on Sinch RCS, visit the RCS product page.
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Yes. Like other messaging platforms there are restrictions on what can be sent by RCS for business communications. To learn more, read the latest Google Acceptable Use Policy that outlines the rules for RCS.
Additional restrictions may be implemented by individual carriers or based on laws and guidelines in different regions.
Note: Google prohibits or limits content which is allowed for SMS and other messaging platforms including a prohibition on tobacco related and political messaging.
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At a high level, RCS offers a richer messaging experience than SMS – and this includes its more robust security measures. This includes measures like encryption in transit (i.e., the encryption of data as it moves between a user’s device and services) and end-to-end encryption in some cases. This ensures that messages remain secure as they travel over networks.
RCS Business Messaging (also known as RBM) shares the same security framework as RCS, but RBM also includes an additional layer of protection focused on business verification, which helps establish trust between businesses and consumers. This verification process helps prevent spam and phishing attacks which are common in traditional SMS.
For more information about RCS and RBM Security read this Sinch Blog article.
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Yes. Sinch supports key international security and compliance regulations such as GDPR in EMEA, LGPD in Brazil and others.
Google’s Data Security information including details on GDPR can be found here.
Please contact Sinch if you have any specific requirements or if you have any questions.
For more information on Sinch RCS, visit the RCS product page.
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19th, 2021, our team will be make changes to standardize outgoing
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Conferencing > Edit your Conference Bridge > Profile tab > Mute All
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Your new telephony solution is packed with many advanced features that
will enhance your day-to-day business activities and make your life
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Hi,A valid and verifiable email address is required when creating a
Sinch account on the Sinch Customer Dashboard. If you are encountering
this error after providing a valid email address, we recommend you
contact our online team (onlineteam@sinch.co...
Hi Lopedius, In short the answers to your questions are as follows:1.
Does it provide APIs for the automatic creation of campaigns? Yes2. Are
there APIs available for automatically creating a campaign contact list?
Yes3. Is it possible for campaigns ...
Hi, A valid and verifiable email address is required when creating a
Sinch account on the Sinch Customer Dashboard. If you are encountering
this error after providing a valid email address, we recommend you
contact our onlineteam@sinch.com who should...
