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A security key uses a hardware device (like a YubiKey) or your platform's built-in authenticator (like Touch ID or Windows Hello) to verify your identity. Security keys follow the FIDO2/WebAuthn standard.

 

To set up a security key, take the following steps:

  1. Sign in to Sinch ID and go to Sign-in & Security:

    SinchID Security Key Fig1.png

     

    In the Authentication Methods (MFA) section, under Security key, click Setup.

  2. An intro screen explains what security keys are:

    SinchID Security Key Fig2.png

    Click Use security key to continue.

  3. Your browser shows a WebAuthn dialog. Follow the prompts to insert and tap your hardware key, or use your platform authenticator (Touch ID, Windows Hello, etc.).

  4. Give your security key a name so you can identify it later:

    SinchID Security Key Fig3.png

     

    Click Continue.

  5.  A confirmation message is displayed informing you that the security key was registered.

     

  6. If this is your first MFA method, Sinch ID shows a recovery code. Copy or write it down and store it somewhere safe.

    Note:
    The recovery code only appears when you enrol your first MFA method. If you already have another method enabled, this step is skipped.

 

A confirmation message is displayed informing you that the setup is complete. You can safely close this tab.

Version history
Last update:
‎03-25-2026 07:25 AM
Updated by: