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Yes you can segment and personalize RCS messages or part of an RCS message can be personalized by CRM platforms and integrated data sources.   For more information on RCS, visit the Sinch RCS product page. ... View more

A mobile user’s location is not passed automatically to the business.   A business can ask for a consumer's location using the Request Location action. The mobile phone user must tap the button (chip) and then share their location, it is not sent automatically. ... View more

A variety of video, image, audio and application types are supported in RCS.   Visit the Google Developers site to see the latest list. ... View more

Currently businesses need to start RCS conversations. Consumers can reply to messages previously sent to reengage the business or can provide opt-in by texting into a short code/long code or providing their number and consent to a brand.   Google has started trialing some additional ways for consumers to initiate conversations.   For more information on Sinch RCS, visit the RCS product page. ... View more

Both Google and Apple have agreed to follow the industry approved RCS Universal Profile specs. In some cases, Google has added support for features, like encryption, that are not included in Universal Profile. As features are added to the Universal Profile Apple will support them as well.   However, it is likely that the look and feel of some features will be different on Apple and Android devices.   For more information on Sinch RCS, visit the RCS product page. ... View more

Read the  Sinch blog article to learn about the difference between RCS and iMessage. ... View more

RBM supports a wide variety of use cases from simple text-based experiences to rich marketing messages and advanced conversational experiences to support e-commerce, customer support and more.   Check out our RCS success stories.   Google also has some great examples on their site. ... View more

Opt-in is required before a business can send RCS messages to a customer. If opt-on has been collected for SMS, it is also applicable to the same program if it is switched to RCS. No additional consent or updates are required.   Note: Google requires that Opt-in and Opt-out are supported for all RCS agents, even if local carriers and regulations do not.   For more information on Sinch RCS, visit the RCS product page. ... View more

Yes. Like other messaging platforms there are restrictions on what can be sent by RCS for business communications. To learn more, read the latest Google Acceptable Use Policy that outlines the rules for RCS.   Additional restrictions may be implemented by individual carriers or based on laws and guidelines in different regions.   Note: Google prohibits or limits content which is allowed for SMS and other messaging platforms including a prohibition on tobacco related and political messaging. ... View more

At a high level, RCS offers a richer messaging experience than SMS – and this includes its more robust security measures. This includes measures like encryption in transit (i.e., the encryption of data as it moves between a user’s device and services) and end-to-end encryption in some cases. This ensures that messages remain secure as they travel over networks.    RCS Business Messaging (also known as RBM) shares the same security framework as RCS, but RBM also includes an additional layer of protection focused on business verification, which helps establish trust between businesses and consumers. This verification process helps prevent spam and phishing attacks which are common in traditional SMS.   For more information about RCS and RBM Security read this Sinch Blog article. ... View more

See the Sinch Blog post for the latest RCS Security information. ... View more

Yes. Sinch supports key international security and compliance regulations such as GDPR in EMEA, LGPD in Brazil and others.   Google’s Data Security information including details on GDPR can be found here.   Please contact Sinch if you have any specific requirements or if you have any questions.   For more information on Sinch RCS, visit the RCS product page. ... View more

RCS messages can be delivered to the device if either data or Wi-Fi is enabled on the device.   If the device is offline or unable to get RCS messages they will be re-tried.   For more information on RCS, visit the Sinch RCS product page. ... View more

Carriers launch RCS on their network with Google and they are responsible for approving RCS Agents on their network and defining pricing.   Carriers sign agreements with aggregators to allow the aggregators to send RBM messages on their network.   For more information on Sinch RCS, visit the RCS product page. ... View more

We expect carriers in most markets to sign agreements with Google enabling them to manage and monetize RCS traffic on their network.   In some cases, the carriers may be slow to adopt RCS or choose to not be involved, for these carriers, Google can enable Google Guest Cloud (GGC) so that people can send peer to peer RCS and Sinch and our customers can send RBM messages to customers on those carriers. Google Guest Cloud is only available on Android devices and is not supported on Apple devices.   For more information on Sinch RCS, visit the RCS product page. ... View more