Hi,
I'm looking for ideas how to solve this minor issue. Lets say I have a customstate element in the IVR which is taking awfully long to get a response. Lets say 10s and then the response arrives (the 10s is just hypothetical). Is there a way for callers not be hearing silence during that time? I've gone through the relevant elements and haven't found any specific configuration.
My ideal flow would be that:
- Play prompt A
- run customstate
- Play prompt B (customstate is finishing up in the background and assigns the response to var_a)
- Handle the var_a and go on with the flow
Kind regards,
Alder Tsvetkov
Contact Center Solutions Expert
