Hi, Well, it's not an ideal solution but You can already do several things with OBI and some other older functionality. Take note, since we use on-premis version, I'm talking about the functionality that can be found there. Campaigns can be imported automatically. Yes, You can basicly fully automate one single type of campaigns but atleast it's something. With two or more types You'd need to change the settings via System Configurator. We have several departments that do campaigns. We have optimized to use such CallResults and Templates that can be used by everyone. One thing that a Supervisor needs to do, is to give access to the right User Group or sometimes add a script to be used or something else. This kind of setup is done in a few minutes. If the campaign is imported you can change the status, add customers, delete customers. This is the guide to use automatic import for campaigns if You didn't know about it: https://docs.cc.sinch.com/onpremise/fp17/system-configurator/en/ljf1617094466801.html Overall I agree that more methods would add the possibility to integrate with external applications. Or build your own apps/scripts. Poking around in the database is a no-go for me 🙂 . Kind regards, Alder
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