How can an agent working on chat get help from a colleague?

[Johnnie_Wilkenschildt]

Communication Panel in Sinch Contact Pro makes it possible for agents to transfer chats to another agent or to a queue, if needed. An internal directory displays who is currently available so agents can make the best choice. While on an active chat, agents can also consult with a colleague via chat.

Learn more about Sinch Contact Pro.

[Edwin_Wortel]

Does the internal directory load existing queues (or queue groups) or users (or user groups), or does the directory be filled manually?

[Johnnie_Wilkenschildt]

The internal directory (available via the "Search queues and agents" field at the bottom left of Communication Panel) automatically loads queues that have "Directory Synchronization" turned on in Queue settings in System Configurator.