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FP19 Hotfixes

Nina_Makkonen
Employee
Employee

The following table lists released hotfixes for Sinch Contact Pro on-premise version FP19.  To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html

 

Hotfix number Affected components Description
7.0.19.1 CEM Server Allocation issue after failed external transfer
7.0.19.2 ECF Web Server Joining calls via CPExtInterface failed.
7.0.19.3 Chat Server Connection break between Chain Matcher and Chat Server
7.0.19.4 ECF Web Server

SAPUi5 moves to Patch-Level Independent Bootstrap approach.


Jabra devices: ringing continued after user declined a conversation.


Ringing continued in Communication Panel with auto answer.

7.0.19.5 ECF Web Server

Email reply template not applied

7.0.19.6  ECF Web Server

Several issues in Communication Panel

7.0.19.7

Agent Server

CEM Server 

  • Communication Panel: auto-answer issue in call transfer
  • CDT: supervising issue in multi-CEM environment
7.0.19.8

Integration Interfaces

Incorrect timestamp in RTI
7.0.19.9

ECF Web Server

 Communication Panel showed History data loading failed when loading conversation history.
7.0.19.10

CEM Server

Several issues
7.0.19.11

ECF Web Server

Several issues in Communication Panel
7.0.19.12

Quality Monitoring Server (QMS)

QMS was unable to send call events at the rate they were happening. Events piled up in a queue and were sent when the call had already been disconnected.
7.0.19.13

Integration Interfaces

Presence synchronization via Presence Synchronization Interface (PSI) was interrupted due to a PSI internal error.
7.0.19.14

ECF Web Server

Communication Panel Third-Party Extension Messaging API couldn't send dual tone multi-frequency (DTMF) tones.
7.0.19.15

Agent Server

Agent status and profile synchronization between SAP CRM IC and Communication Panel failed.
7.0.19.16

Integration interfaces

An action item may not have always been deleted (Status=Deleted) in a timely manner when requested by
CRM.

7.0.19.17 

 

 

Agent Server

Agent's response to a customer email in CDT wasn't showing in Online Monitoring nor in reporting data. This occurred because the reporting events for an outgoing email were no longer sent to the database.
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