The following table lists released hotfixes for Sinch Contact Pro on-premise version FP19. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html.
| Hotfix number |
Affected components |
Description |
| 7.0.19.1 |
CEM Server |
Allocation issue after failed external transfer |
| 7.0.19.2 |
ECF Web Server |
Joining calls via CPExtInterface failed. |
| 7.0.19.3 |
Chat Server |
Connection break between Chain Matcher and Chat Server |
| 7.0.19.4 |
ECF Web Server |
SAPUi5 moves to Patch-Level Independent Bootstrap approach.
Jabra devices: ringing continued after user declined a conversation.
Ringing continued in Communication Panel with auto answer.
|
| 7.0.19.5 |
ECF Web Server |
Email reply template not applied
|
| 7.0.19.6 |
ECF Web Server |
Several issues in Communication Panel
|
| 7.0.19.7 |
Agent Server
CEM Server
|
- Communication Panel: auto-answer issue in call transfer
- CDT: supervising issue in multi-CEM environment
|
| 7.0.19.8 |
Integration Interfaces
|
Incorrect timestamp in RTI |
| 7.0.19.9 |
ECF Web Server
|
Communication Panel showed History data loading failed when loading conversation history. |
| 7.0.19.10 |
CEM Server
|
Several issues |
| 7.0.19.11 |
ECF Web Server
|
Several issues in Communication Panel |
| 7.0.19.12 |
Quality Monitoring Server (QMS)
|
QMS was unable to send call events at the rate they were happening. Events piled up in a queue and were sent when the call had already been disconnected. |
| 7.0.19.13 |
Integration Interfaces
|
Presence synchronization via Presence Synchronization Interface (PSI) was interrupted due to a PSI internal error. |
| 7.0.19.14 |
ECF Web Server
|
Communication Panel Third-Party Extension Messaging API couldn't send dual tone multi-frequency (DTMF) tones. |
| 7.0.19.15 |
Agent Server
|
Agent status and profile synchronization between SAP CRM IC and Communication Panel failed. |
| 7.0.19.16 |
Integration interfaces
|
An action item may not have always been deleted (Status=Deleted) in a timely manner when requested by
CRM. |
|
7.0.19.17
|
Agent Server
|
Agent's response to a customer email in CDT wasn't showing in Online Monitoring nor in reporting data. This occurred because the reporting events for an outgoing email were no longer sent to the database. |
|
7.0.19.18
|
Reporting Database Server
|
A subtype for internal action item was missing from reporting, which caused issues with customers' reports. |
|
7.0.19.19
|
Call Dispatcher (CD)
|
In a complex call scenario, where Quality Monitoring Server (QMS) and Multiterminal Desktop (MTD) / Simultaneous Ring Mode (SRM) are in use, hub processing failed in Media Routing Server (MRS) and resulted in missing RTP streams. |
