Showing results for 
Show  only  | Search instead for 
Did you mean: 

FP19 Hotfixes


The following table lists released hotfixes for Sinch Contact Pro on-premise version FP19.  To download the hotfixes, go to


Hotfix number Affected components Description CEM Server Allocation issue after failed external transfer ECF Web Server Joining calls via CPExtInterface failed. Chat Server Connection break between Chain Matcher and Chat Server ECF Web Server

SAPUi5 moves to Patch-Level Independent Bootstrap approach.

Jabra devices: ringing continued after user declined a conversation.

Ringing continued in Communication Panel with auto answer. ECF Web Server

Email reply template not applied  ECF Web Server

Several issues in Communication Panel

Agent Server

CEM Server 

  • Communication Panel: auto-answer issue in call transfer
  • CDT: supervising issue in multi-CEM environment

Integration Interfaces

Incorrect timestamp in RTI

ECF Web Server

 Communication Panel showed History data loading failed when loading conversation history.