Sinch Community

Hi Piotr, Your wish to have prompt for outbound calls is now added to feature request. In this case we likely start with inbound scenarios, but I see that outbound is also needed.  Timeline wise I'm not seeing this as the 1st priority for coming releases as we have other more urgent needs waiting, but priorities are subject to change and I will try to find development slot.  BR, Jukka ... View more

Hi Pankaj,   it is actually simple as with any other software which you can have onprem or in cloud. The Sinch Contact Pro is the same software in both cloud and onprem. With cloud, you have 4 version releases per year and you don't have to take care about the infrastructure. On the other hand, you have limited possibilities of out-of-standard customizations/enhancements/modifications. Version change means usually some downtime within some defined window and business has to adapt to this. Usually not problem, only if you have critical call center 24x7, but you can always manage this with Sinch.   With onprem, there are about 2 versions (Feature Packs) releases yearly, derived from some cloud version, so you will get new features later. You have to have a skilled technical consultant/admin to install and manage the system. You have the system fully under control, so you can do some special features and modifications out of standard (but without Sinch support, of course).   There is also different licensing/subscription for both models.   We have several customers running SAP C4C with onprem and cloud Sinch Contact Pro and it works pretty well with both.   BR, Dawood ... View more

I have just checked, hotfixes 1-3 for FP19 are available as of today... 🙂 ... View more

Hi All,  Support for Sinch Chat came in FP19 release as per FP19 What's new document. This article was incorrectly referring to FP18 as well. We are sorry for the inconvenience. BR, Jukka  ... View more

Thanks, That's what I was after! Thanks. I'll try it out. ... View more

Thank you for information. ... View more

Hi Tobias,  I will try to get this into 23q1 basket. For tracking purposes there is now feature request with ID CC365FR-582. BR, Jukka ... View more

Hi,   Good news, one of your suggestion helped me out. I went straight for the IIS kill. Removed it as role from the virtual machine. Restarted it and then added it back. Did Upgrade all Software for the Website VU on secondary node and now everything is peachy. Thanks for the info.   Alder ... View more

HI John,  Like Dawood said customers under SAP licenses should use SAP Market Place to download all content (feature packs, hotfixes and etc) for Sinch Contact Pro. SAP colleagues are maintaining list of available hotfixes here: SAP Wiki for Contact Pro    BR, Jukka ... View more

Hi Jukka,   that's really great news. Thanks for your help.   Best regards, Thomas ... View more

Hi Jukka, thanks for adding this to the feature request list. 🙂   BR, TW ... View more

Hi, thanks, that's actually how we do it for several customers. Call result manipulation is not so problematic - basically we use either SAP CRM onprem, where we manipulate call list items via ICI and SAPphone RFC modules which works pretty fine, or SAP C4C transfer via SCPI (HCI).   But customers run different type of campaigns - if they run e.g. collection for due payments, they need Preview mode. For new product offering, they use Progressive as they don't need so much time to learn customer's context. For different campaigns they also set different A-numbers, so that callbacks of missed calls are handled by proper team or proper IVR. Sometimes they have even different prompts per campaign (especially if there is a media advertised campaign or follow-up of direct campaign). In most cases, those campaign variable parameters can be actually calculated from CRM data - that means from campaign leader point of view, they have double entry of information which was already entered in CRM.   Regards, Dawood ... View more