Sinch Community

good news, we'll check. Thanks Dawood. ... View more

Hi Sebastian,  The feature is on our roadmap and has no date yet.  Br, Jukka ... View more

Hi Dawood, We don't have a definitive answer for that but we recommend using the latest version of the browser.   Kind regards, Nina   ... View more

Hi Dawood, yes, that is good point. So, the recommendation if you wish to try CDT on FP21 is - to fetch client workstation components from FP20  - or enable automatic client components installation as that it still part of the package Br, Jukka ... View more

Hi Jukka   Thank you for your response.   Please note that the IP addresses I provided were only sample data to facilitate our discussion, not actual IPs - I should have clarified that. I appreciate your concern and acknowledge it, thank you.   I will review the logs for both the Connection Server and Agent Server at the trace level to see if we can identify any issues.   Regards, Lopedius ... View more

Hi Piotr, the free tool SIPp under Linux is usually sufficient for most diagnostic/stress test needs. Of course, tools like you have suggested, are on different level and more capable in terms of media, detection, and reports. So if you need to start with something, I would suggest SIPp first.   BR, Dawood ... View more

Hi Pankaj,   it is actually simple as with any other software which you can have onprem or in cloud. The Sinch Contact Pro is the same software in both cloud and onprem. With cloud, you have 4 version releases per year and you don't have to take care about the infrastructure. On the other hand, you have limited possibilities of out-of-standard customizations/enhancements/modifications. Version change means usually some downtime within some defined window and business has to adapt to this. Usually not problem, only if you have critical call center 24x7, but you can always manage this with Sinch.   With onprem, there are about 2 versions (Feature Packs) releases yearly, derived from some cloud version, so you will get new features later. You have to have a skilled technical consultant/admin to install and manage the system. You have the system fully under control, so you can do some special features and modifications out of standard (but without Sinch support, of course).   There is also different licensing/subscription for both models.   We have several customers running SAP C4C with onprem and cloud Sinch Contact Pro and it works pretty well with both.   BR, Dawood ... View more

I have just checked, hotfixes 1-3 for FP19 are available as of today... 🙂 ... View more

Hi All,  Support for Sinch Chat came in FP19 release as per FP19 What's new document. This article was incorrectly referring to FP18 as well. We are sorry for the inconvenience. BR, Jukka  ... View more

Thanks, That's what I was after! Thanks. I'll try it out. ... View more

Thank you for information. ... View more

Hi Tobias,  I will try to get this into 23q1 basket. For tracking purposes there is now feature request with ID CC365FR-582. BR, Jukka ... View more

Hi,   Good news, one of your suggestion helped me out. I went straight for the IIS kill. Removed it as role from the virtual machine. Restarted it and then added it back. Did Upgrade all Software for the Website VU on secondary node and now everything is peachy. Thanks for the info.   Alder ... View more

HI John,  Like Dawood said customers under SAP licenses should use SAP Market Place to download all content (feature packs, hotfixes and etc) for Sinch Contact Pro. SAP colleagues are maintaining list of available hotfixes here: SAP Wiki for Contact Pro    BR, Jukka ... View more