Hi Piotr,we have modified the CommPanel in order to autogreet. We drive
the parameters from IVR using CAD, i.e. for some queues we enable
autogreet, for some not. It is currently under test with customer but we
also consider this as a temporary solut...
Hi Pankaj, it is actually simple as with any other software which you
can have onprem or in cloud. The Sinch Contact Pro is the same software
in both cloud and onprem.With cloud, you have 4 version releases per
year and you don't have to take care ab...
It seems that SAP has finally released the FP19 for SAP contracted
customers as well, official OSS note is 3360509 - SAP Contact Center
Feature Pack 19 download instructions - SAP for Me . However, 3 Sinch
already released hotfixes are not yet availa...
Hello Nina, I think hotfix would be more appropriate. There are many
customers under SAP contract on the newest version FP18, as FP19 is not
yet available for them.Please, reconsider this, we have to put one
starting project on hold because of this p...
