| Hotfix number | Affected Components | Description |
| 7.0.17.3 | CEM Server, Agent Server | Calls are not allocated to agents from outbound campaigns; Sytel dialer forces CallResult = HANGUP |
| 7.0.17.4 | Agent Server, CEM Server, Chain Matcher, Chat Server, Monitoring Web Clients, SMS Server, Web Clients, Web Server | The Communication Desktop (CDT), Online Monitoring, and Web Server bugs affect some components. |
| 7.0.17.5 | | |
| 7.0.17.6 | Agent Server | - ECF agents not visible in SAP CRM via OII
- Alerting campaign call cannot be disconnected with the Cancel button when a campaign call has been initiated in Communication Panel
|
| 7.0.17.7 | CEM Server | Issues fixed: - Call is not re-allocated to an agent after connection failure in Communication Panel
- Outbound campaign issue: Calling time for campaign not started
- Email parsing fails if Content-Type header is missing
- OAuth error blocking email reading
- Attachment with special characters is missing for incoming email in CDT
- Call is not re-allocated to Communication Panel agent after connection failure
- Failed to convert HTML email body with special characters to text
- Old emails are not deleted from email server
- Incoming email is not parsed correctly if header field contains special UTF-8 character(s) without encoding
- IMAP connection to email server gets closed due to long pending database transaction
- Operative database query failing due to being too complex
|
| 7.0.17.8 | SIP Bridge | SIP calls are being interrupted after approx. 20 seconds |
| 7.0.17.9 | Monitoring Web Clients | Security update for monitoring |
| 7.0.17.10 | ECF Web Server | Java logging component Apache Log4j security issue |
| 7.0.17.12 | ECF Web Server | - SAPUI5-based UIs are upgraded to use version 1.71.44 of SAPUI5 (instead of 1.71.23)
- Security updates
|
| 7.0.17.13 | CEM Server | Issues fixed:
- Outbound predictive mode after customer consent, call ends after being in queue for short time
- Reporting for campaigns run from Queue Dialer in predictive mode fails
|
| 7.0.17.15 | Agent Server
CEM Server | Issues fixed:
- Outbound Queue Dialer campaigns hanging in dialer status "CLOSING"
- Incorrect values in outbound reports for predictive calls
- Contact allocation may stop using Queue Dialer in the preview mode
|
| 7.0.17.17 | SIP Bridge | Missed recordings, customer opting for a callback while in queue messes up call allocation to MTD phones. |
| 7.0.17.18 | ECF Web Server | Auto-answering with outbound campaign calls didn't always work |
| 7.0.17.19 | Restful Interfaces | RI high memory usage on startup |
| 7.0.17.20 | Integration Interfaces | OII enhancement for creating conference function |
| 7.0.17.21 | - CEM Server
- Monitoring Database Server
- Reporting Database Server
| Issues fixed:
- Communication Panel - admin event missing for mon purposes "wrapup"
- CEM Queue Dialer OPER_LOGOUT in PREVIEW fails
- Probem when one queue reads more than one email addresses using OAuth
- Monitoring Database Server: CDT and OM sometimes show incorrect counts of available agents
- Reporting database installation fails on SQL 2014
|
| 7.0.17.22 | Call Dispatcher | Deletion of MRS link in System Configurator could cause a Call Dispatcher crash when log headers are printed during log file change. |
| 7.0.17.24 | SMS Sender | When sending rich content to social channel(s) via Sinch Conversation API, sending failed with http 400 error. The error is visible in SMS Server logs. |
| 7.0.17.25 | ECF Web Server | This hotfix updates SAP UI5 version that is used within Communication Panel and Date Protection Officer user interfaces. |
