12-20-2021 06:40 AM - edited 05-04-2023 02:32 AM
The following table lists released hotfixes for Sinch Contact Pro on-premise version FP17. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html.
|Hotfix number||Affected Components||Description|
|18.104.22.168||CEM Server, Agent Server||Calls are not allocated to agents from outbound campaigns; Sytel dialer forces CallResult = HANGUP|
|22.214.171.124||Agent Server, CEM Server, Chain Matcher, Chat Server, Monitoring Web Clients, SMS Server, Web Clients, Web Server||The Communication Desktop (CDT), Online Monitoring, and Web Server bugs affect some components.|
|126.96.36.199||SIP Bridge||SIP calls are being interrupted after approx. 20 seconds|
|188.8.131.52||Monitoring Web Clients||Security update for monitoring|
|184.108.40.206||ECF Web Server||Java logging component Apache Log4j security issue|
|220.127.116.11||ECF Web Server|
|18.104.22.168||CEM Server||Issues fixed:|
|22.214.171.124||SIP Bridge||Missed recordings, customer opting for a callback while in queue messes up call allocation to MTD phones.|
|126.96.36.199||ECF Web Server||Auto-answering with outbound campaign calls didn't always work|
|188.8.131.52||Restful Interfaces||RI high memory usage on startup|
|184.108.40.206||Integration Interfaces||OII enhancement for creating conference function|
|220.127.116.11||Call Dispatcher||Deletion of MRS link in System Configurator could cause a Call Dispatcher crash when log headers are printed during log file change.|
|18.104.22.168||SMS Sender||When sending rich content to social channel(s) via Sinch Conversation API, sending failed with http 400 error. The error is visible in SMS Server logs.|
|22.214.171.124||ECF Web Server||This hotfix updates SAP UI5 version that is used within Communication Panel and Date Protection Officer user interfaces.|
12-22-2021 05:24 AM
Use Subscribe function to get notification about new hotfixes.
04-06-2022 11:00 AM
04-06-2022 11:40 AM
Actually you should get them from SAP. Strictly formally, SAP should retest hotfixes and make sure they are compatible with guarantees given in the license contract and their standards. So if you'd get hotfix directly from Sinch, SAP may refuse to support you. Although I don't think this would happen for hotfixes, for new FP I would expect that.
04-06-2022 10:45 PM
Like Dawood said customers under SAP licenses should use SAP Market Place to download all content (feature packs, hotfixes and etc) for Sinch Contact Pro. SAP colleagues are maintaining list of available hotfixes here: SAP Wiki for Contact Pro