Symptoms: You've updated your Open Web Start to the latest version and
now SC gets stuck. Solution: The issue is caused by either the latest
version of Open Web Start or Java version 21. We recommend to downgrade
Java from 21 to 17. If this doesn't h...
We are happy to announce the content of the quarterly release 24Q2. The
Show and Tell slide deck highlights the key features and improvements
made in this release. The advanced publication of the What's New
document lists the changes and corrections ...
Symptoms: Special characters such as ē, ģ, and ņ are not showing in
BusinessObjects (BO) reports. Solution: Select the value Yes for the
query script parameter UNICODE_STRINGS in BO.
Symptoms When an agent answers a call in SAP CRM Interaction Center
integrated scenario, there's only one-way audio. If the call is answered
from Communication Panel or is an outgoing call, the audio is normal.
Solution We are now working to provide ...
The current certificate is expiring and needs to be renewed. While
renewing, we will also change the issuer from DigiCert to Sectigo. Both
DigiCert and Sectigo are widely trusted certificate authorities, but it
is Sinch company policy to use Sectigo ...
The issue occurred in the cloud release 24Q1 and has now been fixed. If
you continue to have audio issues with your SAP CRM integration, create
a support ticket.
We support our product but it is recommended to use some of our partners
to help to set up and verify the interoperability. Currently we don't
have resources to do that.
