SymptomsRunning Communication Panel in SAP Service Cloud (C4C) fails:
Users are unable to log in to the embedded Communication Panel.
SolutionYou need to allow third-party cookies in the browser. Edge:Open
Settings > Cookies and site permissions > Ma...
The following is relevant to all users of Contact Pro’s System
Configurator. We will discontinue support for Java 8 and move to Java 11
and 17 with the Contact Pro 23Q2 release. We encourage all customers to
move to Java release 11 or 17 as Java 8 is...
SymptomsInstallation of standard reports fails due to lack of access to
WicomTranslator.dll. This is indicated in reporting services
installation log. SolutionTo succeed with the installation, grant full
control for the WicomTranslator.dll file for t...
When opening a BO report in Chrome or Edge version 110+, the web page
gets stuck at "Retrieving Data" and keeps loading indefinitely. This
issue is caused by a defect in Google Chrome Version 110+ or Microsoft
Edge Version 110+ frame APIs. SAP and Ch...
We would like to share the key features and improvements made in the
22Q4 release. 'Show and Tell' which is from the perspective of our
pre-deployment'What's New' which is our post deployment document
providing the complete list of features and fixed...
Hi, Are you using Sinch Contact Center cloud integration to SMS API? If
so, you can create an account and a ticket here:
https://jira.digitalinterconnect.com/servicedesk/customer/portal/3/user/signup.
Kind regards,Nina
Ah, I'm sorry I didn't realise that superusers have only the view rights
in System Services. So yes, please create a service request. Kind
regards,Nina
Hi, And thank you for the improvement suggestion. As for attaching the
voicemail to the notification message, you can do this by selecting the
setting Include Voicemail Message in Notification E-Mail in System
Configurator> System Services> Voicemail...
