Queue Dialer - Predictive mode HowTo algortym

[sebatur]

Hi,
I can't find anywhere in the documentation any information about detailed mechanism or algorithm of the Queue Dialer Predictive mode in Sinch Contact Pro.
Is somewhere described how this algorithm works and if it is possible to parameterize it somehow?

Regards,

Sebastian

[Nina_Makkonen]

Hi Sebastian,

Please check Configuring Predictive Settings for OB Campaigns.

It lists and describes the settings for configuring the predictive mode. Let us know if you have any further questions.

Kind regards,

Nina