Sinch Community

Hi,  Apologies for late response.  This is for sure a topic that will get attention in near future. And for now, Contact Pro development has not taken any actions. I'm going to start collecting information around the topic right now and we will see what the recommendation will be. If you have comments or thought - share those with me.    One possible candidate for solution is to use proxy between application server and user. This way you can have a public certificate from proxy and connection between proxy - application server can use a private certificate with longer lifespan.  BR, Jukka ... View more

Hello, There is no simple answer how easy it's to integrate Contact Pro to other CRM systems. To form any short of answer, the most important information is requirements. Do you wish to identify customer, create tickets or perhaps start collecting conversation history to your CRM. As you can imagine, the word integration doesn't specify what is needed and many of us can understand it differently. To continue, we should gather clear understanding what kind of APIs the CRM system offers.    If we talk in general level, Contact Pro has different kind of possibilities to enable an integration.  - Event Driven Integration enables feeding data to CRM in different phases.  - Event Driven Integration also enables fetching data from CRM, for example match number to name.  - Communication Panel Extension Area enables many scenarios, for example launching CRM page or fetching data from CRM system.    I know our partner ecosystem has developed integrations to some CRMs, but I don't have a list available for you. Partners are free to comment below if they wish to advertise their expertise.  I think in general best approach to have comments from Contact Pro team is to open a ticket and telling what kind of cases you have in mind. This way you will reach development and our experts to comment.  BR, Jukka ... View more

Hey, I haven't heard from on-premises customers that they would use Asterisk for WebRTC or even that a customer would have interest for the solution. From development point of view, we recommend Audiocodes or the solution Roman & Ekke mentioned.    If a on-premises customer is seeking for a non Audiocodes solution, please contact Roman directly.    Br, Jukka ... View more

Hi Samantha, Yes, that is by design. The data agent can provide via input text box is typically in such a form that reporting cannot benefit of it and therefore it's not available.  BR, Jukka ... View more

Hi Sebastian,  The feature is on our roadmap and has no date yet.  Br, Jukka ... View more

Thank you for clarifying. This part of community is for Sinch Contact Pro product and I will ask this discussion to be moved into correct place.  ... View more

Hi,  could you please share what product we are talking about? If we are speaking about Contact Pro, then we recommend to post customer specific questions via ticketing portal. You can find instructions for ticket creation in another community article.  BR, Jukka ... View more

Hi Dawood, yes, that is good point. So, the recommendation if you wish to try CDT on FP21 is - to fetch client workstation components from FP20  - or enable automatic client components installation as that it still part of the package Br, Jukka ... View more

FP21 is now uploaded to the download site and what's new available at  What's new in FP21 (7.0.21.0) release ... View more

Hi Guys,  I can confirm what Alder said. There is indeed a delay if you wish to trigger call out from server side via outbound campaigns. This due to technical processes behind the scenes.  Br, Jukka ... View more

Quick update:  FP21 testing is ongoing and we are aiming to finish regression testing before end of June. Official release may slip to 1st week of July.  BR, Jukka ... View more

ps. also noticed that you use development documentation page, see dev.docs... Please update your bookmark 😉 ... View more

Hi Edwin, The link you referred to is for on-premises installations and you said that this is cloud. Therefore, please see https://docs.cc.sinch.com/cloud/system-configurator/en/oxy_ex-1/common/sej1615834132796.html While reviewing the documentation, I noticed that it may not clearly say that once you have template ready, then you should go to User and Role Management > User Settings Template and the Directory block. There you should set created template as Directory Template.    Br, Jukka ... View more

Hi Sebastian, Currently aiming for end of June and plan is that FP21 is made from 25q3 cloud release. The release plan applies for Sinch customers, SAP release later on this year.    I will update under this thread if there are changes to the plans. In case someone needs early version of show and tell slides, please ping me.    BR, Jukka   ... View more