Sinch Community

Nina_Makkonen · ‎05-15-2024

Thank you for your wish lists! From now on, please create a ticket for feature requests. This way we can have them listed in our system and know who to contact if we have any additional questions. Kind regards, Nina

Jukka · ‎02-03-2023

Hi, Currently we are aiming for February 13th. Br, Jukka

Jukka · ‎11-02-2022

Hi Tobias, I will try to get this into 23q1 basket. For tracking purposes there is now feature request with ID CC365FR-582. BR, Jukka

tobiasz · ‎06-14-2021

Very impressed by the new guidance features!

tobiasz · ‎05-18-2021

Hi Our agents are also getting these issues, and 9 out of 10 times, it's because the headset is not found or incorrect device is used. It could happen if they have removed the headset and you get multiple audio devices with same name, and they have unfortunately picked wrong device. This is our workaround: Copy chrome://settings/content/microphone and add it in the search bar to open settings for microphone Check that correct microphone is used in the drop down menu Remove the Sinch Contact Center URL from Allow list Go back to Communication Panel and refresh the page Allow Sinch Contact Center to use your microphone Go available to test if you are able to accept the call or make an outbound call Have a great week and hope that my workaround will help you.

tobiasz · ‎03-24-2021

I’m looking for a filesharing service where our agents can drag and drop or upload files to generate a URL. It would be good if that service also had extra security options like password protection and retention time. By adding this as a third-party extension in Sinch Contact Center would be an excellent complement to out-of-the-box attachments. Comment or send me a PM

tobiasz · 03-24-2021

I’m looking for a filesharing service where our agents can drag and drop or upload files to generate a URL. It would be good if that service also had extra security options like password protection and retention time. By adding this as a third-party ...

tobiasz · 11-01-2022

Do we have any idea if/then the notification can be implemented? This is something which would be very helpful for our agents. I would guess that we have thousands of "duplicate" emails every year.

tobiasz · 11-01-2022

My Wishlist  GeneralNative app for retail/store users for sure (iPhone/Honeywell devices)Add logs into System Configurator (e.g., error system logs)Make System Configurator available for MacBook usersDashboardAs an administrator I would like to add ...

tobiasz · 06-14-2021

Very impressed by the new guidance features!

tobiasz · 05-18-2021

This is one of our top request from our contact center operations to have default reply template based on inbound queue. For outbound they would like to have a default signature or a hotkey for inserting a template, e.g., ;;SIGN or Alt+Shift+S Anothe...

tobiasz · 05-18-2021

Hi Our agents are also getting these issues, and 9 out of 10 times, it's because the headset is not found or incorrect device is used. It could happen if they have removed the headset and you get multiple audio devices with same name, and they have u...

Sinch Community

User Statistics

Re: What new Sinch Contact Pro features would you like to see?

Re: Default reply template in email

Re: Handling multiple e-mails from same customer

Re: What's New in Sinch Contact Center for Q2, 2021?

Re: Unable to accept the call in Communication Panel

What kind of filesharing services are your contact centers using to share files with customers?

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