My Wishlist 😁 General Native app for retail/store users for sure (iPhone/Honeywell devices) Add logs into System Configurator (e.g., error system logs) Make System Configurator available for MacBook users Dashboard As an administrator I would like to add Global Dashboards which everyone can access so they don't have to add their own widgets. As a Dashboard user I would like to have different tabs with "Home" view based on global dashboards and own user specific dashboards Be able to listen to calls directly via Dashboard Be able to read emails and chat conversations directly via Dashboard Add your own Quality Management tool in Dashboard to evaluate interactions Be able to create your own user groups by selecting a set of queues and then add a user specific filter. e.g., sales + service + chat = user specific filter. This would then be used to create filters in the widgets. Be able to delete one or more interactions Be able to automatically delete emails in System Configurator via Key Words Add filters for e.g., rejected interactions Add ML features to get sentiment score and trends for all channels Add ML features to find tag set of what customers are "talking" about. e.g., "Get invoice copy". Add reporting data on IVR level and not only queue Communication Panel Assign queues based on user profile which is reflected in Dashboard (known bug since way back) Add "OPUS" as call compression to reduce load on network Drop down with number you want to call out from instead of using queue number+CALLANI Automatic SAVE of emails while typing to avoid issues if connections is broken/lost API Add possibility to add emails via POST API request (e.g., customers creating emails via forms online) Option to remove/delete stuck interactions on phone, chat, email with a POST request Add "Schedules" so we can see if we have opened or not (e.g. expose current opening hours online) I have been a good customer this year 🎅 - Tobias
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