Sinch Community

How you setup an IVR on your trial account depends on your particular use case - we therefore recommend you raise a support ticket with Sinch Support outlining your use case and full details of your request.  ... View more

Existing alphanumeric Sender IDs cannot be updated or changed.   If you need to make a change then you will need to register a new alphanumeric Sender ID. ... View more

There are several reasons Automatic Recharge (auto-recharge) may fail to activate:   Negative balance: If the account enters a negative balance, only an autoblock notification is sent. The customer must top up manually in this case – refer to Adding credit to your account article. Pending transaction: If a pending transaction exists, it must be completed or updated before auto-recharge can be triggered. Failed or rejected payment: If an auto top-up attempt fails or is rejected, the auto top-up function is deactivated. Manual payment review: If the account requires a manual review before applying a payment, auto-recharge will not proceed.   Solution: Ensure the low balance warning amount is appropriately configured. Consider adding multiple low balance thresholds to improve usage monitoring and proactive account balance management. Verify that the auto-recharge amount is sufficient to cover expected usage. If a pending transaction or failed payment is preventing auto-recharge, contact the Online Support team. Once the issue is resolved, reactivate the auto-recharge prompt as required.   Related Content: How do I enable Automatic Recharge on my account? Why is Automatic Recharge not working? ... View more

If you are experiencing issues with the Automatic Recharge (or auto top up) not working, please review the following guidelines:   Ensure the account has a sufficient available balance. Review the average daily spend to confirm the credit threshold is adequate. Verify that no transactions are currently pending. Confirm that the low credit notification threshold is set high enough to allow for timely top-up before traffic is sent.   Solution: Adjust the low credit notification amount if necessary. If the issue persists, please contact the Online Support team for assistance.   Important Note: If the account runs out of credit, a low balance notification will not be triggered. Instead, an autoblock notification is sent, and a manual top-up is required to resume service.   Related Content: How do I enable Automatic Recharge on my account? Why wasn’t the Automatic Recharge activated? ... View more

The Sinch MCP server enables customers who build Agentic experiences to easily use Sinch services for communication.  The Sinch MCP Server provides AI Assistants such as Claude or code builder such as Cursor or agent builders such as Google, with easy access to various Sinch services including Messaging, Voice, Email and many more.   To get started and to try out the Sinch MCP Server, follow the step by step instructions in our developer blog: Using the Sinch MCP Server. ... View more

Sinch offers communication services that help businesses connect with their customers, on the communication channels of their choice. The Sinch MCP Server makes a number of these services available through a series of tools. Refer to the Sinch MCP Server Tools article for full details of the tools available in the Sinch MCP Server.   This article guides you on how to configure the various Sinch services:   Conversation API   Send and receive messages globally over RCS, WhatsApp, Viber Business, Facebook Messenger and other popular messaging channels.   Take the following steps to setup Conversation API:   Follow steps 1 to 3 of the Conversation API Getting Started guide, and configure the channels of your choice (such as WhatsApp, or Facebook Messenger). Note down your Sinch IDs and Credentials.  Note: If you already have your Conversation API credentials from a previous step, then you can use these same credentials and you can ignore the steps below. CONVERSATION_PROJECT_ID - Go to https://dashboard.sinch.com/settings/project-settings and copy the Project ID ConvAPI Project ID.jpg CONVERSATION_KEY_ID, CONVERSATION_KEY_SECRET - Go to https://dashboard.sinch.com/settings/access-keys, click the Create access key button and create a key and secret. The secret will be displayed just once. You can use an existing key and secret if you choose. Shahzad_Ismail_1-1749726433254.png   Voice API   Make and receive voice calls.   Take the following steps to setup Voice API:   Follow steps 1 and 2 of the Voice API Getting Started guide. Navigate to the Voice / Apps section of the Sinch Build dashboard and create a new app or select an existing one. You will need to note down the following credentials, from the Your summary section: VOICE_APPLICATION_KEY VOICE_APPLICATION_SECRET.   Verification API   Verify users with SMS, voice, flash-calls, and data.   Take the following steps to setup Verification API:   Try out the verification service to send a message to the number you signed up with. Note down your Sinch IDs and Credentials: VERFICATION_APPLICATION_KEY, VERIFICATION_APPLICATION_SECRET - Go to https://dashboard.sinch.com/verification/apps, go to the app you are using, and copy the key and secret values. Shahzad_Ismail_5-1749726181316.png   Email Sign in to the Sinch Build Dashboard.  Click on the app switcher, click Mailgun and follow the instructions to add Email capability to your account: Shahzad_Ismail_0-1750346108722.png Create a Mailgun account if you do not already have one. Follow the instructions and as part of the Mailgun onboarding process you will create a MAILGUN_API_KEY.  To setup a domain, refer to the Domain Verification Setup Guide. ... View more

Here is the list of tools available in the MCP server (all the phone numbers must be provided in E.164 format, e.g., +33612345678 for France).   Conversation Tools   Tool Description Tags send-text-message Send a plain text message to a recipient on a supported channel. Example prompt: "Send a quick update to the phone number +33612345678 on SMS." conversation, notification send-media-message Send an image, video, or document via a media message. Example prompt: "Send the product brochure PDF to the phone number +33612345678 on WhatsApp." conversation, notification send-template-message Send a message using a predefined template (e.g., WhatsApp or omni-template). Example prompt: "Send the appointment reminder template in Spanish to this user on Messenger." conversation, notification send-choice-message Send a message that includes interactive choices (buttons or quick replies). Example prompt: "Send a RCS survey about preferred ice cream flavor to +33662162504 with the following choices: Vanilla, Strawberry, Hazelnut". conversation, notification send-location-message Send a location pin or coordinates to a user. Example prompt: "Send a pin to the Guggenheim Museum location in Bilbao to the phone number +33612345678." conversation, notification list-all-apps List all configured Conversation apps in the Sinch account. Example prompt: "What messaging apps do I have set up in my account?" conversation, notification list-messaging-templates List all omni-channel and channel-specific message templates. Example prompt: "Show me all message templates in my account." conversation, notification     Email tools (Mailgun)   Tool Description Tags send-email Send an email using a predefined HTML template or raw HTML/text content. Example prompt: "Send a welcome email to [email protected] using our onboarding template." email, notification list-email-templates List all email templates available for a specific domain. Example prompt: "What email templates do I have available?" email, notification retrieve-email-info Retrieve metadata, content and delivery status for a specific email message. Example prompt: "Can you get the delivery status of the email with ID ?" email, notification list-email-events Retrieve and group recent email delivery events, such as bounces, opens, or clicks. Example prompt: "Show me all recent email activity for my account." email analytics-metrics Retrieve email analytics metrics, such as open rates or click-through rates. Example prompt: "What are the open rates during the last week?" email     Verification Tools   Tool Description Tags number-lookup Lookup a phone number for its status and capabilities. Example prompt: "Lookup for the following phone number capabilities: +33501020304." verification start-sms-verification Initiate an SMS verification by sending an OTP to a user's phone number. Example prompt: "Start phone verification for the number +33612345678." verification report-sms-verification Submit a one-time password (OTP) to complete SMS verification. Example prompt: "Verify the phone number with this code: 1234." verification     Voice Tools   Tool Description Tags tts-callout Place a voice call and read aloud a message using Text-to-Speech. Example prompt: "Call the phone number +33612345678 and say: 'Your appointment is tomorrow at 10 AM.'" voice, notification conference-call Start a voice call to one or more participants and connect them to a shared conference. Example prompt: "Call John (+33612345678) and Lisa (+34987654321) and connect them to a conference room." voice manage-conference-participant Mute, unmute, hold, or resume an individual participant in a conference call. Example prompt: "Mute the caller with ID xyz789 in the conference." voice close-conference End a conference call by disconnecting all the participants using the ID of the conference. Example prompt: "End the current conference call with ID abc123." voice     Configuration Tools   Tool Description Tags sinch-mcp-configuration List all available tools in the Sinch MCP server and their status. If a tool is disabled, it will display the reason why. Example prompt: "Which tools are available in the Sinch MCP server?"     ... View more