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You can add users in the Customer Administration Portal one at a time, or as a bulk upload. With the Import Users section, you can also change extensions and make basic updates to established users.   Requirements: Customer Administration Portal Admin Access is required for this operation, you also must be able to modify and save CSV files:     Upload Users   Navigate to the Administration and Access widget of the Customer Administration Portal, found in the Administration section. Press the Import Users button along the top ribbon. Download the reference CSV file. Edit the document in Excel or another CSV editor. Save the file. Upload using the same dialog box used for download. Change Extensions   You can change the extensions for the established users with the same file: With the CSV file you downloaded, place the new extension in the Update Extension column for any users you wish to change. Upload as above. For a longer discussion on this topic, here is this video:   ... View more

Your new communications solution is more than a phone system; it’s a complete communications solution that gives businesses the ability to be accessible anytime, anywhere, on any device. You can now take advantage of integrated mobility and collaboration tools without the cost of maintaining expensive on-site equipment. Easy to personalize and easy to use, your new communications solution will link everyone in your company, allowing you to communicate more efficiently and effectively. And, just like everything we do, you can count on expert installation, thorough training, and local personal service.   Productivity Features: Simultaneous ringing, find me/follow me, voicemail-to-email, web meetings, desktop sharing and seamless integrated mobility are just a few of the features this solution offers. It all can be personalized for each user, with no on-site IT expert required. Your existing phone numbers can be ported to the new service, eliminating the need to change business collateral or contact information. Seamless Integrated Mobility: You no longer need to be tethered to your desk. Voyant Connect lets you conduct business on your smartphone, tablet or laptop – anywhere the Internet is available. Whether you have an Android or iOS device, or a Windows or Apple OS computer, our dedicated clients let you make and take calls with your work number, access contacts and share files. Collaboration Tools: Voyant Connect gives your employees an easy way to work together – whether they’re in the office, at home or on the road. It starts with Instant Messaging with Presence, a way to tell at-a-glance if coworkers are available, busy, away or offline. Plus, you get file sharing, desktop sharing, video conferencing and audio conference calling with individual moderator codes. Unlimited Local and Long Distance: While many providers offer only local calling, this solution includes unlimited local and long distance to the 48 contiguous U.S. states — at no additional charge. If your company conducts business across the country, this can make a world of difference. Customer Administration Portal: Your communications solution has a unique, widget-based Customer Administration Portal that makes controlling every aspect of your phone system easy. One user can be designated as administrator for the overall solution, while all others are able to manage their individual features and needs themselves. Incomparable Customer Care: We are focused on getting your new communications solution up quickly so your business can immediately realize the productivity benefits built into our hosted solution. Our back-office systems and portals have been carefully designed to achieve that outcome, and are backed by our dedicated personnel. We stand ready to quickly respond to your needs long after the sale. Low, Set Monthly Fees: With no on-premise system to upkeep, you simply pay a small, set fee every month. No surprises. ... View more

How to assign the receptionist client license to a user in Customer Administration Portal   Before a user can access the receptionist client, they will need to have a license assigned.   Assign the License in the Customer Administration Portal Find the user in the Administration / Administration and Access section of the portal (as an Admin). Edit the user. Assign the license and Save. The user must have a user seat assigned before any licenses can be attributed to it.   Set up Favorites for the Receptionist Client     Find the Receptionist Client service in the Enterprise Services / Receptionist section of the portal Select Monitored Users  Save. Syncing the User to the Receptionist Client Login   Sync the user by having them log into the portal and pressing the SYNC icon They will log into the Receptionist client with [10 digit number]@corpglobal.net and the same password they use for Customer Administration Portal access. ... View more

Log into the Customer Administration Portal at vip.anpi.com. Click Reporting from the menu on the left, and then click Call Logs:   In the search box in the upper-right hand corner of the Call logs window, search by username or phone number (or select All Users to reveal all activity).   To download a CSV file of the search information, click the Download as CSV link at the top of the widget. ... View more

Inteliquent offers an Audio Conference Bridge as an add-on feature to any of its user-based seats.  When a conference bridge is added, the PBX has access to a new number that the moderator and up to 14 participants can dial into, with a unique Participant ID and a separate Moderator PIN to open the bridge. This bridge is audio only.    Watch the video below to learn more:       Locating the Conference Bridge Information   In the Customer Administration Portal, there is a section under Enterprise Services that will reveal all the details about any audio conference bridge in the PBX:     Using the Bridge By dialing the 10 digit number for the conference, you will be connected to the system.  Participants should enter the Conference ID number provided by the host, while the moderator should enter the Moderator PIN to open the bridge and connect all of the participants.   Once in the bridge, there are some commands available to moderators and participants.   Moderator Commands:   * List the Conference Control Command Options. *1 Mute/Un Mute your line. *2 Provides you with a Participant Count *3 Places your Participants in "Lecture Mode" *4 Locks/Unlocks Conference *6 Call a new participant *8 Ends Conferences. # Returns you to the conference from any Command Menu Option.   Participant Commands:   * List the Conference Control Command Options *1 Mute/Un Mute your line *2 Provides you with a Participant Count *9 Allows you to log in as a Moderator # Returns you to the conference from any Command Menu Option. *44 Selective Call Recording (saves recording for entire call and not just the point in which you select the recording.)   Note: Some of the commands, in particular *6 - call a new participant, are not available for legacy customers. ... View more

New Features and Updates for the Atlas Customer Lifecycle Management Portal On November 9, 2020, we will make product updates to the Atlas customer lifecycle management portal to include new features that enhance user functionality and improve user experience. Overview of New Features  New Features Customers Tab Layout Changes The Customers tab in Atlas will undergo a change to help reduce data load times and improve loading performance for larger customers. When first loading the Customers tab, Enterprise and Residential customers will now be separated into two tabs that can be selected at the top instead of separate widgets:   When a customer is loaded, whether it be Enterprise or Residential, the primary information about that customer will be shown in the top section including the link to load the Customer Administration Portal for that customer:   The main window view will be updated to only show which view is selected. These category views are available in the drop-down, and each one corresponds to what was previously a separate widget:   Besides improving load times, this also provides more window space to show data for each chosen view vs having to separately expand each widget. CNAM/Directory Listing Setting Added To Residential Customer Settings   In the Customers tab in Atlas, a new option to edit the CNAM and Directory Listing information on a Residential customer is being added under DID Features:   This allows you to view what currently exists for this customer as well as the option to add or update both CNAM and Directory Listing information. ... View more

New Features and Updates for the Customer Administration Portal   On June 29, 2020, Voyant will make product updates to the Customer Administration Portal to include new features that enhance user functionality and improve user experience.     Overview of New Features   New Features   Poly Trio Conference Phones This release adds support for ordering and managing the Poly Trio 8300, 8500 and 8800 conference phones. This also includes the power supplies and the expansion MIC set that works with all three conference phones. The Trio 8300 supports a 12' pickup range and includes WiFi, Bluetooth, and USB support. The Trio 8500 is a full touch-screen phone with a 14' pickup range, Bluetooth, and USB support. The Trio 8800 is a full touch-screen phone with a 20' pickup range, Wifi, Bluetooth, and USB support. The Trio 8500 and 8800 phones can also support integration with Zoom using an external Poly Visual + device, as well as supporting daisy-chaining of up to three Trio 8500 and/or Trio 8800 phones to cover a much larger conference room space.   Zoom Integration The Customer Administration Portal can be used to enable the Zoom integration feature as well as enter MAC addresses of either a Poly Visual+ (required for using Zoom integration), Trio 8500, or Trio 8800 (for daisy-chaining support):     Additionally, the Secure Voice feature can be purchased and assigned to any of the Trios, ensuring a fully encrypted call. ... View more

To manage your password in the Customer Administration Portal, take the following steps:   Log into the Customer Administration Portal at vip.anpi.com. In the menu on the left, click on Administration. Scroll down to the Administration and Access menu item. In the search box in the upper right-hand corner, search for the user by username or phone number. Confirm the user’s email address. In the Options column on the far right, click the Reset password link. ... View more

New Features and Updates for the Atlas Customer Lifecycle Management Portal On May 18, 2020, Voyant will make product updates to the Atlas customer lifecycle management portal to include new features that enhance user functionality and improve user experience. Overview of New Features New Features Duplicate Extensions Now Available for Users Originally, customer PBXs were restricted to allow for only one unique extension across all customer locations. This release introduces a new feature where a customer PBX is now permitted to have duplicate extension numbers assigned to users in one or more locations. Duplicate extensions cannot be allowed in the same location.   This feature allows for better support managing larger customer’s retail locations within one PBX, where each location group represents an individual store, for example. Each location can be a duplicate of the other with the same seat names and extensions.   An Atlas setting available in the Customers Tab on Features & Services at the customer level will permit a user in the Customer Administration Portal to use duplicate extensions across locations. By default, limiting administrators to using unique extensions will be in place. This can be viewed as a new information icon in the Customer Administration Portal:   If duplicate extensions are not enabled, the message will read as:   This setting in Atlas is located on the same row of icons as other PBX-affecting settings:   This setting allows the Customer Administration Portal administrator to assign duplicate extensions to users on the ‘Manage Phone System’ screen:   Please note: Enabling this feature on a PBX cannot be undone. Once this is enabled, the rules in the Customer Administration Portal are relaxed and the same extension can be assigned to different users in each location. A note is also displayed reminding the Administrator that duplicate extensions may be in use.  Performance Improvements on DID Features Widget Loading Duration We have improved the load times on the DID Features widget for this release. Similar to the Features & Services changes, the widget will now load ten rows at a time instead of the entire list of DIDs which could total in the thousands for larger customers. To speed up locating exactly what you are looking for, the list of filter options has been enhanced: Added Support to Residential APIs for Alternative ATA The Residential APIs have been updated to version 1.3 which includes support for the Alternative ATA option during the ordering process. A new API was added that returns the credentials for use with devices like Calix ONTs or other similar residential endpoints. New Report for DIDs Marked as "Ported Out" A new email report is now available, which will show the list of DIDs that were marked as “Ported Out” after canceling a seat, service or a customer PBX. Any DIDs that were selected to be ported out will be contained on this report as verification that the numbers were removed and marked with the “Ported Out” status. This report is optional and can be enabled in Partner Setup within the Basic Details section:   This report will be sent to the current LNP Contact listed in Partner Setup within the Contacts section. ... View more

New Features and Updates for the Customer Administration Portal On April 20, 2020, Voyant will make product updates to the Customer Administration Portal to include new features that enhance user functionality and and improve user experience.   Overview of new Features Secure Voice (SIPS/SRTP) For Poly x50 Phones The ability to enable encryption - SIPS for encryption of SIP signaling, SRTP for secure RTP -  is being added to this release and is currently supported on the Poly VVX 150, VVX 250, VVX 350 and VVX 450 devices. Encryption is useful in cases where customers are concerned about voice communications going over the internet. Encryption helps protect these calls against attempts to intercept the voice traffic. If you have purchased Secure Voice licenses, these can be managed in the Customer Administration Portal by an administrator. A new Secure Voice tab has been added to the Manage Phone System screen:   From here, you can choose an unassigned Secure Voice service and assign it to a device. You can also unassign one that is currently assigned. The list of devices available for assignment will only include Poly x50 devices. Once assigned, the phone may reboot to apply the encryption:   NOTE:  If other phones have an SCA to a phone that is enabled for encryption, calls answered on the other phones will not be encrypted. You should enable encryption on all phones if they share lines. If you attempt to assign an SCA to an encrypted phone from a non-encrypted phone, a warning will be presented alerting you to the possibility that you may be creating a way for another device to handle calls that are not encrypted. If you know you are enabling devices for Secure Voice, click Accept the Risk to continue, or click Cancel and first assign Secure Voice to each device. If you have a mix of devices, like Polycom x0 or x1 devices, you will also receive this warning even though those devices do not yet support the Secure Voice feature:   When a phone is assigned a Secure Voice license, a shield icon will indicate the device is currently set to be encrypted. While on an active call, the phone will display a small red lock icon to indicate the call is being encrypted: Bulk Update for On-Net Calling Name When placing external calls, the calling name is typically delivered to the person you are calling by their phone provider. In some instances, VoIP providers may carry calling name information end-to-end and in these cases, the person you're calling may see your seat name as the calling name. An option has been added the Bulk Update, Calling Line ID section to change the calling name for calls that are “on-net” (carried VoIP end-to-end). It is recommended that the Group Calling Name match the Caller ID Name (CNAM) set when you ported in your phone numbers. This provides consistency and displays the same calling name to the person you’re calling, whether they’re on a mobile device or using another VoIP provider: Device Registration Info in the Customer Administration Portal In Managed Devices, a new information icon is added in Connected Devices that will provide more detailed information about device registrations:   Clicking the “i” icon will bring up additional details such as the Public and Private IPs and Port numbers, as well as when the registration expiration time is expected. This information can be useful in verifying what public IPs devices are reaching out from, which device this is on the local network and if there is an active registration. The registration expiration is only updated approximately once per hour, but can be useful when initially trying to register a device to confirm if it did successfully register. The SIP User Agent information can also be used to confirm the actual device that is registered and what firmware version the device is running: International Restriction Options For PBX users that are permitted to place international calls, an additional restriction option has been added for each user. When choosing to enable International calling for a user, there are now two choices. The US50+ restriction consists of the 50 US states, Canada, Puerto Rico and Guam. All other destinations are restricted. The Basic International option is the same as the current international calling restrictions which opens up additional countries, but still has a number of restrictions:   Additionally, this can be updated in a Bulk Update option. If your PBX is enabled for international calling, the International Calling Features will be available in the menu:   The calling plan can then be updated for all users in the Enterprise or per location group or a group of selected users:   These new controls do not change what destinations are billed or not. This only allows you to place additional controls on where your users are allowed to call. ... View more

Setup Inbound Numbers Virtual Numbers are direct inward dialing numbers that are not tied to a particular seat. There are two types, both of which are set up the same way:   Virtual Numbers are found under Enterprise Services in the Customer Administration Portal, in a section called Virtual/Toll-Free Numbers:     There are two types of virtual numbers:   Company Main Number: every PBX has a Company Main Number, which can be edited to point to any group extension (such as a hunt group, and auto attendant, or a call center).  Press the Edit button on the right side of the listing to assign it from the drop-down menu.   Virtual Number: a true Virtual Number incurs a recurring monthly charge, but can be pointed toward any extension (even a seat) in the PBX.  Press the Edit button on the right side of the listing to assign it from the drop-down menu. ... View more

Media Phone Feature Guide for VVX150   The Poly VVX 150 is packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Poly VVX 150 phone — right out of the box.   Soft Keys The soft keys located underneath the phone screen perform the functions that appear directly above them on the display. Their functions are context sensitive, which means the function of the soft keys changes depending upon your current activity. For example, if you are conferencing, the soft keys display functions related to the conference function.   Line Keys With the VVX 150, you have the ability to access up to two physical lines. The line keys, located to the left of the phone screen, indicate the status of your lines and associated activity. The icon informs you when a line is idle, ringing, in use, on hold or disconnected altogether.    Navigation Keys The Navigation keys allow you to scroll through the options and lists on the display keys by pressing left, right, up or down. To select an item, press the Select button (the button in the center of the navigation keys).   Answer a Call To answer a call, simply pick up the handset or press the Answer soft key, Speakerphone key or Headset key.   Place a Call To place a call, simply pick up the handset or press the New Call soft key, Speakerphone key or Headset key. Then dial the number.     Other Features   Set up Voicemail Either press the Messages key or Initiate a call. If calling, dial *62 or your extension. At the prompt, enter in a unique passcode, then press #. Re-enter your passcode, then press #. Follow instructions to record your name.Follow prompts to:* Access voice mailbox* Access greetings menu* Change passcode* Exit voice portal. Retrieve Voicemail Messages A blinking red “message waiting” indicator light notifies you when you have a new voicemail message. To check your voicemail, press the Messages key or initiate a call and dial *62 or your extension. Enter your voicemail passcode if prompted, then press #. (If you forgot your passcode, please contact your system administrator.) Follow the audio prompts. Hold and Resume a Call To hold, press the Hold soft key. To resume, press the Resume soft key. Access Call Lists Call History can be accessed using the Navigation keys. To see Recent calls including placed, received or missed calls (denoted by icon), press the down arrow key or press the Dir soft key and choose Recent Calls  To dial a number, scroll to the desired number, then press the Dial soft key or the Select button. Do Not Disturb To enable Do Not Disturb, press the DND soft key. To disable, press the DND soft key again. Make a Three-way Call After the first call is connected: Press the More soft key, then the Confrnc soft key. The active call will be placed on hold.  Dial the new party.  When the call connects, press the Confrnc soft key again to join the calls. Transfer a Call After the first call is connected: Press the Transfer hard key or soft key. (The active call will be placed on hold.)  To transfer the call unannounced, press the Blind soft key. Dial the number and hit send. The call will transfer automatically. To speak to the transfer-to party first, Dial the number or extension and press Send. When the party answers, provide details about the transfer. Then press Transfer again to complete.  To transfer the call directly to another user’s voicemail, during the transfer process, Dial *55 instead of the extension, then the extension, followed by #. A confirmation will announce the transfer is complete. Call Forwarding Press the Forward soft key or the Home key. If using Home, press the down arrow on the Navigation keys until the Forward Menu option is selected. Press the Select navigation button. Use the up and down arrows on the Navigation keys to select your option.* Call Forwarding Always* Call Forwarding No Answer* Call Forwarding Busy Enter destination number and press Enable soft key. To disable, follow the same steps and press Disable soft key. ... View more

Note: This article is designed to be device agnostic - showing the processes within the Inteliquent system.   Place Call Use this process to place an outgoing call. With the dial-pad, enter the extension or the ten digit number you wish to dial. Press the HEADSET key to place the call through your attached headset. Press the SPEAKERPHONE key to place the call through your speakerphone. Press the NEW CALL, DIAL, or CALL soft key to place the call through your handset.  Receive Call Follow the process shown in the video below to answer an incoming call: The main steps are outlined below: The phone will alert you to an incoming call with a ring tone, as well as information on the display screen, such as inbound Caller ID. While the phone is ringing, do one of the following steps to answer. Press the SPEAKERPHONE key or ANSWER soft key to answer via speakerphone. Press the HEADSET key to answer via attached headset. Lift up the receiver to answer by Handset. End Call Follow the process shown in the video below to terminate an active call: The main steps are outlined below: Press the HEADSET key to terminate a headset call. Press the SPEAKERPHONE key to terminate a speakerphone call. Press the END CALL soft key key to terminate any call.  Place the handset on the receiver to terminate a handset call. Hold / Resume Follow the process shown in the video below to place an active call on hold or retrieve a held call: The main steps are outlined below: While on an active call: Press the HOLD soft key or the HOLD button (if available) To retrieve a held call: Navigate on the screen to select which held call to resume. Press the HOLD button (if available) or the RESUME or RETRIEVE soft key. Call Park / Park Retrieve Use this process to park a call that can later be retrieved from another device in the same PBX.    While on an active call: Place the call on hold and press the CALL PARK or PARK soft key or dial *68 The audio prompts will ask for an extension upon which to park the call.  Enter a valid extension and then the '#' key to park the call on that extension. To retrieve a parked call: Dial *88 from the phone. Lift the handset or press the SPEAKERPHONE key to dial the number entered. The audio prompt will ask you to enter the extension upon which the call is parked.  Enter it and the '#' key to make the parked call your active call. Consultative Transfer Follow the process shown in the video below to transfer an active call to another extension or outside number, while announcing the call to the next party: The main steps are outlined below: While the call is still active, press the TRANSFER key or the TRANSFER soft key.  This will place the call on hold automatically. Dial the extension or the ten digit outside number you wish to reach and press DIAL or SEND to place the call. When the other party answers, announce the caller to the second party. Complete the transfer to the second party by pressing the TRANSFER key or TRANSFER soft key. Note: You can press the CANCEL key at any time before the transfer is complete to take the held call back as your active call.   Blind Transfer Follow the process shown in the video below to transfer an active call to another extension or outside number, and move the incoming caller-ID with it: The main steps are outlined below: While the call is still active, hold the TRANSFER key or the TRANSFER soft key.  This will place the call on hold automatically. Select "Blind" as the option for transfer. Dial the extension or the ten digit outside number you wish to reach and press DIAL or SEND to place the call. Three-Way Call (Ad-hoc Conference) Follow the process shown in the video below to transfer an active call to another extension or outside number, while announcing the call to the next party: The main steps are outlined below: While the call is still active, press the CONFERENCE soft key.  This will place the call on hold automatically. Dial the extension or the ten digit outside number you wish to reach and press DIAL or SEND to place the call. When the other party answers, announce the intent to bring the parties together to the second party. Complete the conference by pressing the CONFERENCE key. ... View more

How to use your device or messaging client in a call center As an agent in a call center queue, you have certain functions that you can perform using your desktop phone or messaging soft client. Within a call center, normal procedures apply, and you can find these here. For call center specific functions, see below:   Sign in / Sign out   On the device: Press the ASIGNIN softkey (may need to press NEXT) to sign in to take calls in all of the call queues to which you are an agent Press the ASIGNOUT softkey (may need to press NEXT) to no longer appear in call queues. On the messenger client: Go to the Preferences section, then the Services drop-down Select Queue availability (Sign-In, Available, Unavailable, Wrap-up, Sign-Out). Set Availability Status   On the device: Press the UNAVAILABLE softkey (you may need to press NEXT) to make yourself unable to take calls temporarily  Press the AVAILABLE softkey (you may need to press NEXT) to make yourself able to take calls again. On the messenger client: Go to the Preferences section, then the Services drop-down Select the Queue of which you are a member Select In or Out from the drop-down menu. ... View more

Unified communications contains the following Account Level Features: Auto Attendant: An automated recording that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable extensions. Configuration via the Customer Portal allows for hours of operation to be modified, with different options available for hours that the company is open or closed. Call Control: The ability for users to control where their calls are directed (call forwarding, call park, call transfer, etc.) Corporate Directory: System Users are networked for extension to extension calling. Hunt Groups: Allows users within a group to be included in a specified sub-group to handle incoming calls received by an assigned Hunt Group’s phone number. Within the Customer Portal, company administrators can choose from “hunt” schemes, each of which rings the specified phones in a different manner. Music On-Hold: This feature enables company administrators to upload an audio file (.wav file containing music, advertising, etc.) onto the system to be broadcast to parties while on hold. ... View more